McDonald's — Restaurant in Waukegan

When you step into any kind of restaurant, the first thing you'd notice is the cleanliness. In this particular McDonald's, it is unfortunately filled with flies in the entire back area of the dining section. I had seen that made a few customers leave the area after getting their food in a to go bag and not want to dine in because the group of flies wouldn't leave them alone. The regular employees doesn't seem to mind the cleanliness being unclean as they're not actively cleaning tables or sweeping the floor once the customers leave the tables. I would hope they keep their cooking area clean. Besides the cleanliness of this restaurant at Fountain Square, the employees are courteous and attentive. The food is cooked well most of the times, like fries cooked and served to order. Please, someone with a higher authority than a manager in management for this particular McDonald's, do something about the...

These people are rude. When they mess up your order and you ask for them to correct it they get pissed at you. I'm not one to be rude or have an attitude so when someone gives me one it hurts. I pay for your food, and service, I just expect to get what I paid for. I always say thank you and please and I get nothing in return from this place. Don't like your job, go work in a factory where you don't have to worry about people. But being in a service industry you should have customer service skills and the desire to make your customers happy. I would understand if I had been rude. I expect to be treated as I treat you. You ladies are rude. This is the replacement pie. I should have taken a pic of the last one... the same corners were burnt like they wer left 2 mins past...

Never had a problem here until recently. Ordered a decent size order for the family. When driving off noticed that something was missing. Had to go in. Then opened my fish sandwich and it has some hair on it. Had to go back in. The manager tried to say it wasn’t hair but couldn’t tell me what it was. Okay. We switched out the sandwiches for something else. The issue is the workers are smiling meanwhile they are talking smack in Spanish to each other about me trying to get free stuff. I paid for my order and I don’t want hair on it. Just own your mistake and keep it moving. Remember just because someone doesn’t look like you, doesn’t mean they don’t...