Chili's Grill & Bar — Restaurant in Waukesha

I was really excited to eat at chili's because I have never eaten there before in my life. I immediately told the waitress that I'm gluten-free and I am allergic and cannot have gluten because I have Celiac disease. I looked up the gluten-free menu online. I noticed that the Santa Fe burger was on the gluten-free menu. I got the Santa Fe burger without the bun. Our waitress asked me if I wanted fries I said sure. The food came out very fast. Everything was delicious. Too delicious. The fries suspiciously tasted way too good though. (Which is a red flag when you have celiac disease because gluten-free food tastes like cardboard. Lol) The fries felt like and tasted like they were baked in an oven but 2 hours later I immediately started having fatique out if nowhere, severe abdominal cramps and right now I am in the fetal position on my bed after I've already gone to the bathroom 3 separate times experiencing fatigue, severe abdominal cramps and constantly going to the bathroom every time I lay down to rest in pain for 5 minutes. Gluten allergies are very severe for certain people and they need to be taken seriously. This is going to mess up my whole work week. When a person with celiac disease is exposed to gluten it doesn't just cause abdominal cramps or diarrhea or vomiting or fatigue or migraine headaches or skin rashes there are certain people that when they are exposed to gluten it actually causes schizophrenic symptoms like anxiety or depression, or hallucinations. Which can lead to a mental health crisis. I really wish that someone would have told me that the fries were cross contaminated with whatever they were cross contaminated with or if they were made in a fryer so I could have avoided them I was very vocal about my gluten allergy. Gluten allergies should be treated like any other allergy not just shrugged off as "no big deal" because if this would have been treated like peanut allergy, there is a possibility I could be dead. I do not recommend eating the fries if you are someone that has Celiac disease do not eat the fries. They are most likely fried in a fryer with other bread items. 🚫 I was really looking forward to giving a 5 star review because my overall experience there was great until I got home and realized that I had been gluten-ed 2 hours later. So I'm sorry that I even have to put this review out there but I need to warn other people that have Celiac disease to not eat the fries. Because I wouldn't wish what I'm experiencing right now on my own worst enemy. 😔💯💔 Besides that the Sante Fe burger was absolutely delicious and I fully...

Went to this chili’s location tonight for dinner with my grandfather and sisters . We got there a few minutes before 7 checked in and got added to the waitlist, was told it was going to be a 45 min wait. No big deal figured there would be a wait with it being a Friday , we were just sitting and talking anyway. We get called about 15 mins later at 7:12pm. We get to our table and our waiter came and asked us for our drinks. Looked over the menu for a little bit and ordered around 7:20pm. About 10 mins later our appetizer have came out and then About 30 more minutes pass and our food still hasn’t came out. Our waiter then comes to our table and says that our order was not sent through and that it should be out in about 5-10 mins. Which if our Order didn’t go through then how did we get out appetizers? So it has been probably another 10 mins and no food, waiter hasn’t even came back to our table. So my grandpa walks over to try and see what’s going on and then a lady I’m assuming the manager asks what he was doing and he says we have been waiting for his food and it’s been a long time(table next to us who arrived after us already had their food) she asks what table and then says “she’ll go see”. Magically the food is getting brought out to us. at that point we had not gotten a apology for the wait or a Understanding of what happened.

Food was mediocre by far. One plate had hair in the sour cream and others food was cold. Waiter took the food with the hair on it and said that they would have them remake it. All they did was put different sour cream on the plate as they gave her back one of her half eaten part of the quesadilla. If I were you I would look for somewhere else to...

Been here at the Waukesha Sunset Dr. location many times and the previous management was a deal breaker, we recently started going back on occasion and it’s under new management and appears to be team rather than a grumpy insensitive manager speaking down to the employees, today we went there prior to going to Target directly behind the restaurant. Upon entering everything seemed to be the normal for the last two visits, it wasn’t long until our server Kevin greeted us for drinks. Kevin returned very promptly with drinks and asked if we were ready to order or ready for an appetizer, we placed our orders and very soon we had our chips and salsa and the drinks were going down fast. Once again Kevin to the rescue and was back getting us refills on drinks and making sure we were always full of liquid refreshment along with the replenishment of chips and salsa.

Not long after the meal arrived, and Kevin again running for more drink refills. I must admit that when we do go out to eat we are regularly having the wait staff running consistently for drink refills as we are all soda lovers and love to gulp it down. However this appeared to be no challenge for Kevin along with routinely returning with a smile and what else can I do attitude, in todays world of restaurants short on help and constant turn over for employment this type of attitude and customer dedication is a rare find. Chili’s will always be Chili’s but the people employed at the facility can make the visit spectacular and we witnessed nothing short of that today. We will be going back soon and we will be looking for Kevin to hopefully still be there and serve us again. Great job Kevin and hopefully all appreciate...