Rosati's Pizza — Restaurant in Waukesha

My kids wanted pizza for dinner. We're new to the area & I thought this place was supposed to be good.

At 5:30pm I ordered one cheese pizza, a chicken pasta dish, and some bread appetizer. They said one hour delivery time.

At 6:45pm it hadn't arrived so I called to check on the delivery time. They told me the driver was on his way with it.

At 7:15pm it hadn't arrived so I called again this time very irritated as the kids are hungry, expecting pizza, & bed time is coming soon as it is a school night.

At 7:15pm almost two hours after my order and after they said it was on the way, I was told that there was an issue with the order, the chicken pasta dish was no longer on the menu so the order never got made or sent out with the driver, and they got too busy to make a simple phone call to ask if I wanted something else or at least tell me my kids pizza wasn't coming at all...

If I could give zero stars I would.

Now I just hope they actually refund me for the food I paid for and never got.

Absolutely terrible service. Will NEVER...

How to lose a customer over a side of Marinana:

We have ordered from here multiple times over our years in Waukesha. Never once has the order been correct. It has become almost a joke in our house. BUT, they have never messed up my wife’s portion of the order. Tonight I ordered for the family as a treat. 2 large pizzas, an order of cheesy garlic bread with an extra marinara sauce, and an order of dough nuggets. The pizzas came earlier than the order (asked for 6 pm. Showed at 5:45). Not a big deal. But they forgot the marinara sauce. Ok...it’s still early. Wife isn’t home yet. We can fix this. So I call, explain the problem. Twice. Was told they didn’t want to fix it. That a single order of marinara wasn’t worth it. “The delivery driver said he was too busy to bring it by”. Odd. A delivery lady brought the order the first time. So I explained that this was it. We won’t be ordering again. They have a 100% failure rate, and regardless of how much I like the sausage pizza we won’t be ordering again. Response? ...

I stopped going to this place about 4 months ago. Today got a chance for a BoGo pizza. AND under new management, figured I would give them another chance. Well, sadly, new management does not mean new habits. I placed my order online at approx 2pm for a 3pm pick up. I ordered a 12" double dough sausage, pepperoni, and onion with special instructions of well done and extra sauce. I got to the store at 2:48pm and my pizzas were already done, and under the heat lamp. I asked what yime they got done at, and the reply was ohh about 10 min ago. At that time I asked the guy isn't 20 plus min early for a 3pm pick up too early? His reply was just a blank stare. Not even a hey ya you're right, or ya sorry about that. AND when I walked in, 3 guys were just standing around doing nothing. I have included a picture of my "Well Done Pizza" To end this, by the time I got home, my pizzas were done for 30 min, and only warm to touch to eat. VERY...