Wendy's — Restaurant in Waukesha

Update - (I haven't been in there since early summer however I see the cook on the bus a lot) I wouldn't dare eat here again the guy who cooks wears his apron to the bathroom (at the restaurant and bus station) and while he's taking out the trash. Since they don't hire/no one wants to work he does it all apparently but he's disgusting. So that stomach ache might not be just from food posing it maybe something else.

(Last time I was there) The manager is a real piece of work. I went with my kids last Saturday before heading over to skate land. We ordered lunch and after enjoying it we look up to find that we were the only people left in the restaurant and people were knocking on the window asking if the restaurant was open we shrugged idk. We went up to order some frosties. I asked for a small vanilla and chocolate was asked to clarify n I said one of each however the manager brings out a swirl. After trying to explain what I wanted she gets an attitude about how she told my daughter that she doesn't have a registered n she should have told me. Well I tell her my baby is five n she has special needs then she says I should have heard her well I was way on the other side of the restaurant. So we went back n forth and aa I was leaving I said she is acting like an eval possessed witch n she calls me a b Infront of my kids. Then people are getting mad at me as I'm walking through the parking lot asking if there open n I replied I wouldn't trust any food in there the manager is a crazy a b. N they were getting out of their cars to check n they weren't open. I understand they're short staff well not you have three less customers. I'm looking for work n honestly wouldn't mind working there however. The cashier that was there when we placed our order was young n more than likely new n doing the best she could and the manager was being unprofessional to her. I tried to coach her by saying u r doing great just take a few breaths n the manager still wouldn't let up.

Corporate please look into this women. She is clearly stressed n taking it out on people around her n it will not end well she needs either a breather or let go.

(A few months back) I was on the bus so I got to the door around 10:40ish am sign said open however the doors were locked so I called was told they open at 11 so I patiently waited til 11:05 n called back they say they open at 11:30 I say why tell me 11 then she says we really shouldn't be opened at all cause we only have 3 people working WTH. I waited in the freezing rain for nothing not right at all. My order would've been quick, payment by card n I could've took it to go however after all that HELL NO. corporate please come up with a solution cause I don't have a car so I can't use the drive thru so maybe let people come in n order to go...

The food is usually good at this Wendy's. I went into the drive-thru tonight at 11:42 p.m. I realize this is late in the evening, but their hours go until midnight and I got out of work late. There was a car in the Drive-Thru in front of me waiting at the window and there was a car in line behind me. As soon as I pulled up to the menu to order, the lights went off on the display and a recording came on stating they were closed. At this time I'm parked in. I called the restaurant from my phone and they hung up on me twice. Somebody then came on the speaker to tell me they were closed and said to me didn't you hear the recording. At this point it's 11:50. I said I've been sitting here for several minutes waiting to order and that it shows that they're open till midnight. They said they shut everything down early and they have no food. I asked him to pull off the driver in front of me then so I could get out since I had people behind me and in front of me in the Drive-Thru line. He told me I would have to wait till they got the car in front of me their food, yet of course I could not order anything. Quite frustrating. I gave them stars for food because it's usually good although I had no food to sample this evening. Sub-par service to say the least. I also work in a restaurant, and at times we'd all like to go home before the end of our work day; however, we always take care of our guests until closing time and very often later. I wonder if the owner/GM of this Wendy's cares that they're shutting down early. I imagine they're losing a fair amount of business since there were people in line behind me. I saw several other reviews stating similar...

The accuracy of the order they had given to their delivery driver. I received someone else’s entire order and when I tried to call them they would answer and hang up the phone. I paid almost $35 for my food with a tip and I didn’t receive a single item I was supposed to get. Even worse I use my rewards (but one spicy sandwich get one free) and I can’t even get that back. I received 3 large drinks (none which I wanted to begin with which was the cherry cream soda) I received a small chocolate frosty when I was supposed to get a Medium. I order ordered chicken Sammie’s and a chicken wrap and I didn’t get those but a whole bunch of nuggets and Sammie’s it honest looked like 4 biggie bags and I got it when I didn’t order it!! I WANT A REFUND BECAUSE I DONT WANT TO EAT SOMEONE ELSES ORDER AS WELL AS I WANTED MY ORGINIAL MEAL I PLANNED WHAT IS WRONG WITH THE CUSTOMER SERVICE. When the delivery driver came I told her that this wasn’t my food at all because I could tell by the drinks alone and she said “They gave it to me like this and screw them so just take the order” honestly I should have refused and told her to ask door dash to refund me my money since your guys use that service to deliver. I use the wendys app to order to get my rewards and use offers but I should have just used the door dash app because I could guarantee a refund. Now not only am I starving and have no dinner I’m out the money I spent on food and which ever family was supposed to have the order that was delivered to me is out on their dinner as well....