McDonald's — Restaurant in Wausau

I don’t write reviews but this McDonalds is worthy of getting one from me. I can wholeheartedly say it is the - worst - McDonald’s there is. And not worst in the hyperbolic sense of the word, but actually the worst. I have ordered delivery a number of times and in nearly every instance they have messed it up. So unless there is one person working there, the problem would appear to be organizational. These people will somehow mess up the simplest of orders. A gaggle of monkeys hopped up on crank would - literally - be more likely to complete your order correctly. Dropping all the ingredients on the floor would result in a better chance of you getting what the slip of paper reads. You could order a meal and it is perfectly within the realm of possibility that you would get an empty bag as an end product handed to you. I try to be forgiving. I order a burger with no X and I get one with X, I call it a day and move on. I understand things happen. It’s busy and things can be forgotten. But here at this McDonalds you order a sandwich and you get two pieces of bread wrapped up for $6+. Someone at the store read Sausage and Egg McGriddle and wrapped up a sad little microcosm of everything that is wrong with the world and gave me two pieces of bread. Who does this? I would love to know. I would love to meet this person and have a conversation (or rather watch their attempts at such) about their reasoning for this. Someone looked at “SEC McGriddle” on the receipt then to two pieces of bread and said “yep!” I don’t work there and I know what the abbreviation means. I didn’t even have to open the wrapper to know something was completely wrong with it. Let’s be fair. Perhaps I just have psychic abilities that I can’t possibly expect the employees to have. Perhaps I can just see fourth dimensionally through the wrapper which the employees cannot. Those are all valid possibilities. All things that I would be more likely to hear as excuses from management then the actuality of the situation which is, perhaps, the employees are completely incompetent to such a degree that I honestly think the location needs to be shut down. How corporate allows this to carry on is unknown. I don’t know how these problems can keep on happening with no apparent attempt at resolution. They do not get better, they get worse. It’s bewildering. And that is today’s word for me: bewilderment. I am just utterly astonished by what comes out of this location in such regularity that you would have to conclude that it is policy.

As a side note, McDonalds decided they were going to start charging for things like ranch. Because how could they possibly be expected to foot the bill for their $0.10 cups of ranch for their customers. Instead they now find it fun to charge me $1.50 for the stuff and not even put it in the bag. Now I’m sure the manager could tell me that it’s actually $0.12 for the ranch and the extra $500 at the end of the year is really making the difference. It’s kind of ingenious. The kind of thing I would imagine a super villain would devise. At the least this McDonald’s is run by crooks who couldn’t care less about the service or if you will ever return. It really is all irrelevant. As long as after the refund there is profit and a good stock of ranch packets sitting in the back, all is well in Hamburgler land.

Anyhow, don’t eat here. It is an actual mathematical near certainty that you will not get what you ordered and will leave in a...

I've worked for McDonalds for a few years. This place's quality was very terrible. They had the fry station tore down way too early. They had fry baskets down when I got there, they were done cooking by the time my order was placed. I watched as my fries were not only overcooked as per McDonald standard but not put under the heat lamp, my fries sat there, and I watched as my fries expired, not under the heat lamp, but actually out of the frier just sitting where baskets go. I then watched the GM of the place take those fries, throw them on the serving tray and proceed to not salt the fries at all and then proceeded to short me on the quantity. These are supposed to be weighed portions.

It took well over 10 minutes to get cold, not salted fries and a double quarter pounder.

I saw one employee give too much fries in a meal and your shift manager shorting another person's meal.

I could care less about waiting, I would rather get delicious, hot and fresh food that's cooked to order, rather than paying a ridiculous amount of money to have my money not go into quality.

McDonalds is not that hard. I have run an entire store with 2 people. I expect better out of someone who is management.

I also expect better out of the regional manager. The McDonald's in this area need some change. I've seen a decline in customer service, management and especially cleanliness.

Now I walked in a few times and there is a shorter black gentleman that has great customer service skills and was knowledgeable, accurate and quick to help when I walked in.

I get you guys are a busy drive thru store, but your in store customers still matter. Maybe invest in a door alarm that way you know when people are walking in when you don't have a designated counter person. Or do what a manager should have been doing, delegating tasks and running the point position. There were 2 managers present this night and I still got messed up food.

People also don't like dealing with the computers. I'd rather talk to an employee to take my order. Or have someone greet me as I'm walking in about to spend a fortune on a burger and some fries that I could have made better...

EDIT 2: why did I come back. Unbelievably slow every single time I’m here. 20+ minutes for a basic meal when there are 5 other people in the building.

EDIT: Changed to a one star after repeated terrible experiences here.

Last one pushed it over. Ordered a McChicken, no mayo and a 6 piece nugget. What comes out, a McChicken with mayo (even though the modification tag says no mayo) and a 5 piece nugget.

I can get past the may, but the person behind me ended up coming in with a 5 piece nugget (when they ordered a 6). Seems like the grill staff decided to split an old 10 piece (yes, it was old) rather than actually cook new food.

At this point, I expect a trip to take 20 minutes and have something wrong with it. I'd go elsewhere, but it seems the local ones are all owned by the same person and they all have problems to varying degrees.

ORIGINAL

I can't give this location a one star because the workers are generally nice and helpful. However, it insane how long they take to make every order and still get things wrong. Every. Single. Time.

Out of coffee at 2 in the afternoon. Have to wait for a fresh pot. Out of 6 chicken nuggets at 3pm. 15 minute wait. Salad came out with frozen corn and beans. After a ten minute wait, need to wait another 10 minutes.

Eventually everything comes out hot and tasty, but it always take several attempts to get it right.

Seems like management/ownership is to blame rather than the...