Jersey Mike's Subs — Restaurant in Wentzville

Very unprofessional and unbelievable!!' We been going to this Jersey Mike's a lot! Last night I went got 2 giant sandwiches, one of them had a long human hair!!! Called right the way, no one answer. Called again just now, the shift lead not even want to talk to us over the phone & let the team member the one talk to us! He said we can come for one free sandwich, how do you offer a free sandwich to a person the one already feels gross out and doesn't even want to think about Jersey Mike's at the moment?! And he told us, we have no option!!! Come for a one free sandwich soon and if we come a month later that offer won't apply anymore! Ok so... as a customer do we even have choice? This is not a cheap sandwich. And is this even our fault or Jersey Mike's fault to had long hair in the sandwich?! I believe everyone agree, we expect a clean good and sanitized food every time and everywhere we go!! Who will be happy to have long human hair in their sandwich and after that Jersey Mike’s not even sorry for that or try to be responsible for...

They really need to ask you up front if you want any toppings on a hot sub, instead of just handing you meat and cheese on bread and acting like we should automatically know that policy. When we asked for toppings after the fact, we were met with a very rude staff member who would rather argue and throw the policy in our face than just fix the sub...Luckily the manager was nice and said adding toppings was no problem and he fixed it right away, which is the only reason I gave a two star instead of a one.

Just wanted to note that apparently this isn't a one-time occurrence since there are multiple reviews mentioning these issues.

We were super excited about this new location since its closer to our home, but with staff that rude, we probably...

This Jersey Mike's is, by far, the best in the area. My husband and I visit just about every week after grocery shopping as it has become a habit to get a Chipotle Chicken sandwich every Sunday.

The staff are amazing and the food is always phenomenal! I usually order the Chipotle Chicken sandwich with extra veggies or the Turkey and Provolone when I want a cold sub. But in all honesty, you really can't go wrong here. Everything is good and well priced for what you get!

One note is that you cannot get a 'small' hot sandwich. They are only able to make medium or large. The kids meals are portioned perfectly and come with either chips or a cookie. If you haven't tried Jersey Mikes, you are...