Smoothie King — Restaurant in Wentzville

If y’all are going to incorrectly price items, you should at least honor the price or at the very least take the tag off and fix the price on it. I came in today to get one of the free smoothies and I’ve always been taught to purchase some thing whenever you go to an establishment which is giving out free stuff. Just as respect. I picked up one of the banana chip containers and it was marked $.99. There is absolutely no hint of another number in front of the 99. And I have enclosed the pictures so that you can see it. when the cashier told him there must’ve been some sort of mistake because the package said $.99. I turned it around and showed him and he said oh well there supposed to be a four in front of it. And I said there’s not even a faint hint of a four. And he said well it’s going to be this price. I told him I wanted to do the yogurt covered pretzels instead because I wasn’t paying four bucks almost 5 bucks for that little bag of chips. I asked him yogurts pretzels and he said they were going to be the same. Obviously they weren’t because I was charged $4.60 for them. I work retail. I understand customers. I wasn’t trying to purposely lowball you guys. The price very clearly said $.99. And at least he could’ve done, was taking the bag and said I’ll fix that and held it for it to be relabeled instead of leaving an improperly marked product on the shelves. And I really did not appreciate his attitude either. I understand I might’ve been dressed a little sloppy. However, I deserve the same amount of respect as anyone else. And his little teenage attitude wasn’t...

Beyond frustrating experience with this location. I’ve never had a bad experience at other locations. However, I ordered online tonight. Received a phone call 15 minutes after placing my order telling me they didn’t have the açaí base for the bowl I ordered. They then offered to make me a smoothie or a refund. Originally, I asked for the refund and then asked if it was possible to just get a gift card or store credit. They said they were sure that would be fine, but they would “text” their boss to verify. I never received a call back, so I drove to the store (keep in mind, I live 20 minutes away). When I got to the store, they informed me they could not offer me a smoothie and they couldn’t offer me a gift card because it would be “out of their pocket”. So it’s okay that I didn’t receive an item, and didn’t receive a refund because it wasn’t out of their pocket… got it. I then asked how long it would be before I could expect a refund, to which the employee responded with, “I really don’t know”. I asked to have a “manager” or her “boss” call me, and I still have not received a call. So moral of the story, if you plan on ordering online from this location, don’t. And if you are expecting a refund, they don’t know when it will be, and can’t give you anything to prove you never got your order....

When I walked in at 530 two girls who were behind the counter ran to the back room after seeing me walk in, leaving me completely alone up front for at least two minutes. I stood at the register waiting, looking at the menu in the meantime, while about 6 girls walked in and out of the back room, some of them clocking out on the computer in front of me. One girl came up, looked at me, stood at the hand washing sink and just stared at me and the door while waiting for another girl to finally come out of the back room. At this point, I’ve been inside for about 5 minutes and 5 or 6 people have looked at me or stood in front of me and nobody has said a single word to me. When the last girl comes out of the back room, she comes to the register, pokes some buttons, still without saying a word to me for a few more awkward moments and then rang me out. I sure hope whatever was in the back room was too important to notice a person waiting to be rang out. I enjoyed my smoothie which was made quickly but the customer...