Bandit — Restaurant in West Chicago Township

I’ve never been to bottomless mimosas so i was so excited when my sis in law booked a table for 10 of us this past Sunday to celebrate her bday but the excitement was short lived after we got there. 4 of us got there exactly at 12pm but we were told that our WHOLE party had to be there in order for us to get a table so we waited a total of 30 minutes. But during that wait we noticed ppl kept coming in and saying that their party was upstairs and just walked on in like nothing! My brother noticed that a party of 6 got sat down without any wait so he decided to speak up for us. So after 30 minutes we are FINALLY seated!!! The waitress informed us that the unlimited mimosas starts at soon as we sit down at the table, then comes back later and says it started at 12pm because that’s when our reservation was booked for and we were “late”. We weren’t late… we just weren’t seated on time because AGAIN according to the hostess our whole party had to be there to get seated EVEN though a table was reserved for us. After we got seated we noticed that we were missing 2 chairs but the waitress informed us we couldn’t get more chairs or another table till the rest of the party showed up. We never got another table and we ended up taking chairs from the empty tables nearby. We were seated in a corner, not the best view. I was cold since the windows were right behind us. A party of just 3 sat in the table right across from us, in a table big enough for 8 but only 3 ppl in total. They later moved because they were also cold. When we got the bill we were being charged for an extra bottomless mimosa and when we asked the waitress why, she brought the manager and he aggressively told us it was because a person from our party brought an outside alcoholic beverage. Okay no problem we will pay the “fine” but it was never explained to us, if the waitress would have explained that to us when she gave us the bill then there would have not been be any issues. The person who brought the outside beverage was okay with paying the fine. There was no need to bring the manager so he can aggressively explain the extra charge. I got the chicken and waffles which i actually did enjoy but it’s not worth the trip back. $750+ tab and we were being rushed out the door by the waitress saying the table was booked for other guests. The waitress disappeared for about half an so in total i got just ONE hour of bottomless mimosas. Basically, if u want the best bang for ur buck don’t come here because they will try to find ways to not fulfill the full TWO hours of bottomless mimosas they advertise.

It also took my brother about ten minutes to find parking so add about 10 minutes to...

My friends and I were at Bandit on a Saturday night. Unfortunately, at some point in the night my clutch popped open and my wallet fell on the floor, and I couldn’t find it. As I was looking for it, someone said that they had seen a wallet and turned it in to a bartender. I asked the two bartenders near us if someone had turned in their wallet and they said no. One of my friends and I (both of us are women) found a bouncer and asked if anyone had turned in a wallet, and they said no. We got in line for the restrooms so we could 1. Use the restroom and 2. Search that area. We had been in the restroom about 1 minute and a bouncer began banging on the door. My friend politely said “one moment, she’s looking for her wallet” and the bouncer rudely said “well I have a business to run.” He didn’t even ask about or offer to help with the wallet situation. Keep in mind that at this point, not one person who works there had given us any useful info as to who to contact or where to go for a lost and found, which we knew there had to be a process for because someone else in our group had previously found a wallet and turned it in to a bartender. We continued to search the bar and ask around about who to contact and where to look for a missing item and were rudely dismissed and got absolutely no help, until we found my friend’s boyfriend and he started asking bouncers for help. Once he started asking for help, the whole vibe changed and everyone was much more polite, and immediately someone checked the managers office, where my wallet had apparently been the entire time. My question is why was it so hard to get someone to take us seriously? I am 100% sure that if there had not been a man in our group to ask for help we would have been completely ignored and I would not have gotten my wallet back. Why did the first person we asked for help not say “oh we put those items in the managers office I’ll have someone check?” It would have saved us a lot of stress and frustration if someone had just taken us seriously. We left feeling like Bandit does not care about its patrons if they are women. I am absolutely appalled by the behavior of the staff and hope that changes to training, expectations of staff, or at least something of the sort is made. I should not have to have a man speaking for me in order to be treated with common decency.

I am absolutely appalled by the behavior of the staff and I don’t recommend going here if you are a woman because apparently you won’t get any respect unless you have a man speaking for you, which is simply...

This past weekend was my first time coming to Bandit. Was very excited and ready to have some fun. I was there to celebrate my cousins birthday. She had made reservations for a total of 10 people. As I was arriving, I was told by my cousin that they weren't seating them until the entire party was there, yet they were seating other parties who were still waiting for the rest to show up. It took them 30 minutes to finally take us to our table, which only had 8 chairs, when our party was for 10!! We proceeded to take two extra chairs from a table near by and a different waitress came and complained to us for taking the chairs from a table that had "reservations", yet no one ever showed up to that table. Then our waitress proceeded to tell us that our deal for bottomless mimosas started from the time our reservation was supposed to start and she said we were "late", when in reality we were waiting downstairs to be seated.. Not only that, but our waitress also took about another 25 minutes to come back to our table and pour us some more mimosas, so in reality we did not get our full 2 hours of bottomless mimosas. Later on a party of 3 shows up and is seated on a table behind us that had the amount of 10 chairs. 10 chairs for only 3 people?!? yet our party of 10 was seated at a table of only 8 and then complained because we took two chairs!?! Come on.. Within a few minutes they asked if they could move because they were cold so they proceeded to sit at the bar. The waitress then came back to our table and gave us the bill, we noticed that we were being charged for an extra mimosa, so we asked her how come. Instead of her explaining to us, she brought the manager over and he aggressively began to tell us that someone in our party brought an outside alcoholic beverage. Okay, understandable but it would have been nice if the waitress could've just explained it to us when she gave us the bill instead of having the manager come and talk to us aggressively. Not only that, the waitress still proceeded to rush us out because the table was booked for another party.. Mind you, the table behind us was still empty with 10 chairs throughout the entire time we were there.. We were also seated in a very far corner, not the best view and away from everyone else. Point is, $700+ on tab and still being rushed out of the restaurant by the waitress? Definitely not okay. Our excitement and celebration was cut way too short, will not be coming back here and will definitely not recommend to...