Parlor Pizza Bar West Loop — Restaurant in West Chicago Township

I have LOVED Parlor Pizza since forever, but tonight my experience was extremely unexpected. Our server, Madison, was such a sweetheart and was very attentive. However, her manager Chris was extremely rude and caused us to want to leave the restaurant immediately.

We live about 2 blocks away and we either come into Parlor or order out at least 4 times a week. We had the kale artichoke dip back in Jan/Feb and have since been OBSESSED. However, every time we have had it at this location, it has been inconsistent. We figured out that we just need to ask for "light garlic cream", as was suggested to us by a previous server. Since then, we have been LOVING it and always get the dip with two other entrees and rounds of drinks.

Tonight, we wanted to go out since we were both off of work. We went and ordered a new option that we loved (Falafel Burger) and the dip as we have always requested it. It came out being very creamy, and with our weak stomachs, we knew this would not be good. We asked to get it redone. Once it was, Chris came up to us and informed us that they "never stray from their recipe and this would never be accommodated in the future". I tried to explain to him that we are there multiple times a week, to which he interrupted me and said, "Well, I am the manager here and I have never seen you before." We simply said "Thanks for accommodating us," so he would leave the table with his rude demeanor.

I want to stress that this was Elyse and I's "PLACE". We have never been able to agree on a comfortable medium between our different roomie tastes in venues for drinks or lunch or just hanging out. We had found our go-to place and we have had so many great experiences there!

Chris single-handedly caused us to get the new dip packed up so we could leave.

I have worked in customer service and I could not fathom how this man had the audacity to speak to us this way. I am shocked that the Parlor group would have this man leading any team.

For Chris' reference, this is how the dip looked the FIRST time we got it and how it came the second time tonight. Sadly, we had to have our rounds of drinks at home after feeling unwelcome at the restaurant. We apologize to Madison for having this man as her manager, and hope to come back as long as we know he is...

My 2nd visit at Parlor, west loop location. This review is specific to this location.

I had great expectations to enjoy a fun lunch, but to my dismay, we were assigned a very rude waitress. (I thought ALLY’s attitude would change and become nicer later). Wrong.

We were seated by a friendly hostess. Shortly after, ALLY S, the waitress came by and said she'd be our server- curt, rude and unfriendly immediately.

1. After taking our order, she never came back.
2. I had to stop the bus boy/ helper to contact our server for my drink.
3. Then, I had to stop the manager who was walking by, to to check on our pizza. He apologized for the delay.
4. ALLY, the waitress checks on the table next to us, around us, but not us. (Our white napkins were placed on top of out plates). Still she hadn't stopped by to ask to how we're doing? Is there anything else we need? Are we done? Would we like boxes?
5. I decided to ask the waitress at the next table , when I saw ALLY and asked her to come by. She rolled her eyes. 6). I asked her why she hadn't checked on our table during out entire lunch. ALLY replied: "I'm too busy. No one told me you were ready. I didn't know you were done. You didn't say anything". ALLY said all this in an argumentative rude, condescending and defensive manner and tone. Rather than, I'm sorry I didn't check on you at all.

While I was not happy with ALLY's service, I think the restaurant is a great venue! Fun atmosphere, good food, noisy friendly groups of conversations. Busy bar, great table sets of high tables and booths. The hostess and especially Manager was outstanding!

Metered parking was easily found.

After your meal, take a walk to Princi for a...

Nestled discreetly in the heart of the Windy City, there exists a hidden gem that has managed to remain a well-guarded secret among pizza enthusiasts - “Parlor”. It's not just a pizza joint; it's a culinary expedition waiting to be embarked upon. Offering a tantalizing selection of pizzas that are nothing short of extraordinary, Parlor has quickly become a cherished escape for those in the know.

From the moment you walk in, the welcoming ambiance strikes the perfect balance between cozy and sophisticated. The aroma of freshly baked pizza wafts through the air, setting the stage for an exceptional dining experience.

Now, let's talk about the pizzas. Prepare to have your taste buds taken on a wild ride. Parlor boasts a menu like no other in the Chicago area, featuring inventive and mouthwatering creations that can't be found anywhere else. Their signature Parlor’s pies are a revelation, blending local flavors with global inspirations.

The commitment to quality extends beyond the toppings. The crust is a perfect balance of crispy on the outside and tender on the inside, providing the ideal foundation for the flavor-packed creations. Every ingredient is fresh, and it's evident that the chefs take immense pride in their craft.

The service is equally impressive, with attentive and knowledgeable staff who are more than happy to guide you through the menu and make personalized recommendations.

In a city known for its pizza, Parlor truly lives up to its name, offering a heavenly slice of pizza paradise right here in Chicago.

Will...