WaBa Grill — Restaurant in West Covina

This is the 2nd time in a row that this place has failed to give us our drinks which come with the $19.99 family meal we always order. Today was another one of those times and of course I am already almost home when I realized it. I didn’t want to go back so I just let it slide, however when I got home my husband asked me for the dumplings which are also included in the meal. I was so upset!!! .....my order was incomplete, I felt cheated! I decided to call them to let them know what had happened. A young lady answers the phone and immediately tells me to hold. She did not put me on hold, I was able to hear all the background noise. I was left waiting for someone to pick up the phone again to help me, I had waited for about 15 minutes and nothing! I could hear them talking and having conversations - clearly were not busy to assist a customer with a complaint!! This is so unacceptable and...

HORRIBLE place, everything is dirty and not taken care of. the manager damaris is SO RUDE. what are y'all waiting for to fire her?!? you can clearly tell she is manipulative and extremely rude by how she talks to you only because her english is limited. As a manager i know how to treat customers with kindness and respect and she has zero experience and also limited with that LOL. the bathroom is also really dirty and at night there is roaches and rats hanging around the wanna grill. avoid at all costs if you want to live to see another day and go to another location...

It is a typical WaBa Grill joint, this one is located in Eastland Center of West Covina. I have visited this place in 2024, when I was working in the area. I would come here, after leaving my job, to have my dinner. The prices for meals were quite fair. If my memory serves me well, I would usually spend between $10 to $20. At the same time, the staff were helpful and attentive. In addition, there was ample of space, to sit down, and enjoy a meal. Of course, the place was also neat. So, if anyone is in West Covina area, I would recommend to stop by this...