Queen Violet WeHo — Restaurant in West Hollywood

My parents went to this place and raved about how great the food was. I finally went with them today and was utterly disappointed. The leftover kung pao chicken and coconut chicken soup they brought home was great, but it seems the quality of the food tanked after they gained popularity. I tried some of my father's kung pao and was immediately hit with an uncanny, fishy taste. My flank steak with broccoli was a big letdown as well. The "broth" or soup it was served in kept everything piping hot while simultaneously being practically flavorless. My mother's chicken fried rice barely tasted like anything other than eggs. The "truffle" mushrooms just tasted like soggy mushrooms coated in a mediocre breading with a side of watered down sweet and sour sauce. The brussel sprouts seemed promising, but unfortunately (or rather, expectedly) they were just bitter with a odd hint of sweetness. The staff were an entirely different story altogether. I understand the stress behind being understaffed, but come on. We were seated and had to wait a good 15 minutes before being given our menus- pardon, I meant being given our one singular menu to share. After eating the disappointing food, we noticed all other patrons being given an appropriate amount of menus per guest. Every table was also getting glasses on water with lemon wedges lovingly placed in each one. Not sure what we did to be treated so differently, but whatever. The atmosphere isn't anything to write home about either, the tiny tables crammed into every available space eliminates any semblance of privacy and just feels crowded.

In short, you'd be better off going somewhere else. Hell, I heavily considered just going to the Shake Shack...

Absolutely horrible service. I went into Queen violets around 130. Kudos to the host who was very kind and sat us very quickly. Unfortunately, this doesn’t make up for the horrible service I received from the server. It took about 15 mins before we were greeted. By this point my partner and I were ready to order our drinks and entree. We ordered bottomless mimosas. It’s was past 2pm when our entrees came out. The issue with this is, we have yet to even receive our drinks. All the servers in the restaurant were hustling. Not Kathy, she was hanging out with the table beside us, ignoring my partner and I. She even sang them happy birthday before making sure we had our drinks. On top of that, we were sat outside between a wall and a pillar. Our server continued to push through the tiny space slamming into me and the table while bringing her other table food and drinks. Talk about throwing salt in the wound. I had asked the gentleman who brought out the entrees to cancel our mimosa order. When my partner and I were finished with our meals, that’s when our server came out with 1 mimosa and said “you only ordered 1 mimosa, right?” Not only was she oblivious but to bring what should have been our first round of cocktails at the end of our meal is pure disrespect. I asked for a manager and the manager ever came out. When I received my check I realized there was a 16% “service charge”. I’ve worked in the industry for years, I’ve never tipped less than 20% but to know now that I'm FORCED to tip this woman who did absolutely...

First time here and was surprisingly disappointed. I'm not sure what went on today, but I did not enjoy my experience here. Beautiful venue, great for pictures and creates a good vibe. Apart from that, the food was "okay", I expected more from the Pad Thai since it seemed popular. The garlic noodles were also very sub par, again I'm not sure if this is a normal occurrence for the restaurant.

Service today was dreadful. We asked about splitting the check individually before we ordered and were told yes, only for us to find out 3 hours later once we asked for boxes that we could only split it with 3 cards (which is how we paid). If the waiter was mistaken, why didn't they inform us when they found out? Why wait till we are given the check and not inform us of the mistake? We would not have minded if we couldn't split the check, but since we were told we could, we didn't question further. We spent an extra half hour splitting the checks because the waiter grouped similar items together and not by customer.

Adding to this, half the table's food came out about 45 minutes after ordering while the rest of the table waited a total of 2 hours! We were never updated that our food was going to be late, and there was no apology for the wait time. Communication from the service was just non-existent tonight.

Whether this was an off night for the restaurant or low staffing issues, I will...