Body Energy Club: West Hollywood @ Santa monica & Westmount — Restaurant in West Hollywood

4/5 for the food - tastes very protein-like, but still yummy! 0/5 stars for the wait - minimum 30-45 minutes or longer 2/5 stars for the staff - hit or miss, usually unpleasant interactions

IF YOU ARE ORDERING IN PERSON, EXPECT TO WAIT*

I used to come here a lot (10+ times already as of today), but it has gotten to the point where if I decide to order something, I need to plan out a minimum of 30 minutes or more if I'm ordering a smoothie, and a minimum of 45 minutes or more if I'm ordering an açaí bowl. And I need to prepare myself mentally if the interaction is going to be okay or unpleasant (it's usually unpleasant)... which is interesting because you CANNOT see what I look like with my hat, sunglasses, and mask on. Or maybe they think I'm weird because my face is covered and that's why they are unpleasant to me. Who knows.

ANYWAY, they always seem to be understaffed when I come. Sometimes when I am waiting to order, no one acknowledges me until I am standing there 5+ minutes. So why do I come? That's a good question.

Their smoothies are good, tasty, but more protein-like. I appreciate how you can decide between vegan or whey protein, sweetened or unsweetened.

Their strawberry açaí bowls are yummy, but also keep in mind they taste more protein-like compared to Nekter Juice Bar, Kreation, or Backyard Bowls in the area.

This is conveniently located on Santa Monica Blvd next to Starbucks, across the street from Sprout's grocery store/SWEAT yoga/24 hour fitness. I used to come here after working out, but haven't been in a while because of the unpleasant interactions and long wait times.

You do get "points" for having your phone #/email on file and oh goodness, that was an entire ordeal when I first signed up. The staff member who signed me up messed up ONE number on my phone# and it took 3 different staff members to correct it (a male manager ended up finally fixing it).

I just prefer not to come here anymore. Which I am sure they don't care because they get a lot of business anyway. But if I do in the future, maybe I will bring a friend so we can chit chat and catch up because the wait is very long. And I suppose it would be nice to have a friend for company during those unpleasant...

Walked in, reached for a protein bar while excusing myself to the customer standing nearby waiting for an order, and was immediately confronted by an extremely rude employee who demanded that I give the other customer “some space.” I tossed the bar onto the counter, walked out, and purchased the same bar at a store across the street. I returned to this store to have a talk with the manager about what had transpired minutes earlier, and he just happened to be at the front of the store, accusing me of “throwing something at his staff.” I told him what actually happened (had I thrown it at his employee instead of simply tossing it on the counter, it would have hit her since she was on the other side of the counter only 2 feet away) but he had no interest in listening, and told me I couldn’t be in the store. I told him I had no interest in ever stepping foot in his store again. I’ve never been in a place where both an employee and a manager go out of their way to pick a fight with a customer who was doing nothing more than trying to buy something from them. Follow-up: The owner in his response claims that the other customer was made to feel uncomfortable by me excusing myself and reaching for the protein bar. If that were true (and I highly doubt it is), the burden is on the owner to realign the store’s setup which currently has a customer waiting for an order while blocking access to merchandise that other customers may wish to purchase. A kind “excuse me” on my part is not the least bit disrespectful, but since management seems to believe it is, it could easily funnel customers waiting for an order to another part of the store or move the merchandise to another section, alleviating potential bottlenecks. Let this be a lesson to the poor management that...

This was my second time trying this place & both times service issues unfortunately. First time rude employees and this time sweet ones that just wouldn't stop talking to each other while preparing my food resulting in forgetting to put in some ingredients like almond butter. Sad that employees these days cannot take their jobs serious 100% of the time. when a customer comes in; take their order politely and make it the right way and stop your deep in depth conversations with ith each other while preparing the food and maybe you'll get the order right. Super unprofessional:( but unfortunately they dont care because they're just employees that will get fired or quit and move on to the next place to ruin their business also. Did not want to leave a bad review but enough is enough already! Guarantee if they owned the business this wouldn't be happening and they would do their...