AMC West Jordan 12 — Local services in West Jordan

This is The best theater I have ever been to! One day it seemed like two employees were just having a bad day and were just a little bit rude not all that bad. However, I have been here many times before and never experienced any thing like that. They are usually always so nice and helpful.

So I contacted AMC on Facebook via FB chat and the respond with in 2 minutes for every post often faster. They listens and had a very since apology. They let me know that they had let the manager of the store know, they asked if I would like to be contacted from the manager of that store, and asked for me email and phone number. I said sure, and was told I would be contacted very soon.

The manager contacted me that day within a few hours. Talk about making sure customers feel appreciated! Wow! Well he said that he would talk to his employees and address the concern so that doesn't happen again.

Then what I totally didn't expect and wasn't even looking for. He asked if he could have my address so that he could send me two free tickets! It was totally unexpected and very much appreciated.

I happened to be at that same theater like one or two days later and I spoke to the manager Kevin (I had spoken to him before and I was pretty sure that he was the manager); and told him how much I appreciated the fast response to my email. I asked him if it would be possible to pick up my ticket then instead of him mailing them to me. He graciously agreed and I had my ticket before I left that day.

That is not the only reason I love AMC and this theater. The offer a wonderful rewards program free and even better paid membership. Both memberships give you $5 dollars instant rewards right after you spend $50 dollars. If you have the app you just click one button after making that purchase and the reward is automatically used on you next purchase.

Speeking of app That have an amazing app. It lets you purchase tickets and pick seets as well as gives a QR code for movie tickets that they scan at the ticket book and a QR code for membership card so when you are buy anything at the store you don't have to carry your card around.

What I absolutely love though is that you can order you food/snacks with the tickets and pick a time before the, when it start, or just shortly after the showtime for it to be delivered to your seats! I have never been disappointing with this service! Always on time. so never ever have to wait in line to get your food or tickets; just walk in sit down and enjoy!

If you are looking for a small low key theater with out of this world service this is the place to go! Just in case you...

BEWARE!!! (Minus 5 stars would be more accurate then to give them 1 star!) I would not recommend purchasing your tickets from AMC's website. I tried to purchase 3 tickets on July 5th and I received a message the theater could not be reached, and did not receive the tickets. They had the audacity to put a hold on the funds of $53.74 on my bank account. I tried to contact the theater about these funds being release but they said I needed to contact their corporate office and talk to them. I got a phone number from the person I talked to and called the number. It is literally impossible to speak to someone at this company. I needed those funds to be able to purchase the tickets to take my grandson's to see the Minions!!! After a full week of these people holding those funds, I had to contact my bank and file a fraud claim. I was told this could take up to another few weeks before the dispute could be resolved!! This is the most outrageous behavior of a company I have ever been through!!! I sent them an email that same day and still nothing has been done about releasing my funds. I would suggest if you are going to purchase tickets through an online theater website, you choose a different theater then AMC, especially if you can't afford to have your funds locked up for weeks in a dispute!!!! There are too many other theaters out there to purchase tickets from. I have done business with these other theaters and have never had this issue. AMC appears to be so disparate that they have to steal potential customers funds to stay in...

This has been my families long lost secret theater for many years! I live in Taylorsville (grew up in West Jordan)and have always made the choice that if I'm going to drive out of the area to see a show it has been here. Of course with AMC taking over management, up grading to Awesome plush reclining seats, and butter dispensers I can only say that the already GOOD, is going to now become GREAT!!! I just hope that it doesnt become over saturated with people, dont mind full theater's as long as they aren't constantly sold out or preorder ticket sales only. I like to be able to decide to go to a movie at a moments notice and go! Without reserved seating, or unavailability. So I hope it still continues to be a secret gem, even if it picks up with sales we dont need another Megaplex pain in the A*#. You get the point, we need things to stay true to longtime customers yet not try and compete with super theaters. To stay up to date with the latest and greatest technology that big theaters bring yet keep it on a smaller scale for new and old customers alike. It's these theaters that become almost personal or traditional to so many generations of families over the years. So that it can remain open and stay profitable for the company. Yet not so rediculiously overpriced, that you can't afford to take a family and get snacks because of the high costs!! So, if all stays the same which seems to be the case so far. I will continue to bring my family and friends to this one and only theater for...