Cupbop - Korean BBQ in a Cup — Restaurant in West Valley City

The complaint I have is the service. I made an online pickup order, went to pick it up and it wasn’t ready. I also have to mention the lady with short curly hair kept wiping her nose while preparing the food and had cat (or some other animal) fur all over her clothes. I didn’t mind waiting a little bit longer so I waited.. and waited.. and waited. The staff saw me waiting and didn’t try to help in anyway. By that time I had been waiting 30 minutes (again for an order that had already been placed via online pickup so that when I got there k could leave because I didn’t have much time) My friend who was with me finally walked up and asked the staff about our order so the lady went searching for it couldn’t find anything under the name of the order. I had to get back to work so I asked if we could just get a refund because I couldn’t wait all day and it was already an inconvenience, but the man there told us he couldn’t help us until he helped EVERYONE else who was in line.. when we had literally been waiting there longer than anyone else who by that time were in the line. My friend asked to speak to the manager because we couldn’t afford to wait another hour behind the back of the line. The manager came out and kindly asked for my info, looked up my info and had told me that he “processed a refund” that he said would be back on my card the next day… that he “SAID”.. BUT that didn’t happen. I checked my card daily and no refund was issued. I emailed them twice explaining the situation and sending my order info, I called customer service and waited on the line the whole time until it told me the person at that extension wasn’t available and nothing.. after not receiving any refund after several days and getting no response from Cupbop I finally issued a dispute because that was the only option Ieft that I knew of to get...

I've been coming to this location with my family for many years and only recently have I been very disappointed. I came in Tuesday (10/29) evening to get Rock Bops only to be told the fryers were off for cleaning? Now I'm glad they are keeping the fryers clean, but in the middle of a dinner rush? Many people were met with disappointment that night as half of their menu is fried foods and their 'BBQ' meats are TERRIBLE quality nowadays. Maybe leave that job for when the store is closed.

I came in a few days after that incident to hopefully get my Rock Bop during my lunch break only to hear yelling and cussing from the back of the restaurant. Is this the environment you let your young employees work in Cuopbop? The employees looked uncomfortable and stiff. Didn't want to order after that. Just left.

There's a stark difference in management today compared to even a year ago. Not sure if the owners sold the store off or if they put someone in charge that doesn't know or care about how this store is run. Seems like a mixture of both. Not only management, but as I mentioned before the quality of food has gone down tremendously over the years with higher prices. I tried to continue to give this place the benefit of the doubt. This company doesn't deserve anyone's time or money anymore.

Props to the workers here. They probably don't get paid enough to take this job seriously. Especially with someone yelling/cussing and making their work environment uncomfortable. If you decide to come in, go easy on them. It's not easy to work under a company that doesn't care about their employees or customers.

I've been coming here long enough to remember the good quality and delicious food and management who treated their customers and employees with respect. This used to be such a nice place to dine at.

Big disappointment. Do...

Title: A Flavorful Delight in a Cup! 5 Stars for Cupbop Korean BBQ

I recently had the pleasure of trying Cupbop, and let me tell you, it was an absolute delight! This unique concept of combining Korean BBQ flavors in a convenient and portable cup blew me away with its taste, quality, and overall experience.

First and foremost, the flavors were out of this world. The tender, perfectly grilled meat paired with a harmonious blend of savory, sweet, and spicy sauces, combining cabbage and noodles created an explosion of taste that left me wanting more. Every bite was a journey through the rich and authentic Korean BBQ flavors, and I couldn't help but be impressed by the mastery behind each cup.

The convenience of Cupbop is another major plus. Whether you're on the go, in need of a quick and satisfying meal, or simply craving a delicious Korean BBQ fix, these cups provide the perfect solution. The portable nature allows you to enjoy your meal anywhere without compromising on taste or quality. It's a game-changer for busy individuals who still want to indulge in an exceptional dining experience.

The attention to detail and commitment to quality were evident in every aspect of Cupbop. The ingredients were fresh, the portions were generous, and the service was friendly and efficient. The staff took the time to explain the different flavor options and provided recommendations based on personal preferences, ensuring that each customer received a customized experience.

Cupbop truly exceeded my expectations, earning it a well-deserved five-star rating. It's an innovative concept that delivers on taste, convenience, and overall satisfaction. Whether you're a Korean food enthusiast or simply someone who appreciates great flavors, I highly recommend giving Cupbop a try. Prepare to be blown away by the delectable Korean...