Dunkin' — Restaurant in West Virginia

I’m not a regular coffee drinker and i’ve not been in a Dunkin before. So when a drink like the cookie butter cold brew trends and I wanna try it i decide to. To be fair I didn’t know the customizations or process of ordering this drink and it was later in the day. I walk in and it takes me standing there for 5 minutes for the workers to even acknowledge me (note: no one else in line). I ask how to make a cold brew sweet and I end up getting syrups and what-not. I also ordered a lemonade (note). The lady didn’t say there would be an upcharge for each little thing she recommended until after I paid and I only knew cuz she told her coworker not ME. I leave my drink taste good, guy who made it was nice. Lemonade wasn’t even for me and they gave me an arnold palmer instead....

Can you screw up ONE donut? You sure can.

I ordered one cream-filled chocolate donut with sprinkles. They kept trying to add a “baker's dozen” donut. Yes, one baker's dozen donut add-on. Does that make sense? No? Then we share the same feelings.

After I pulled around? The lady was pissed that I asked to take that random donut off and get the original cream-filled that I asked for.

What I got in the little box was a frosted donut.

I ended up tossing it and disputed the transaction with the bank

What a waste of a place. (If management is reading this, you might want to ask the girl who took the drive-thru order to come inside instead of sitting out in the back taking orders and playing...

The crew on morning shift are amazing!! They’re friendly, they’ve never gotten my order wrong and they’re fast paced. I’ve been coming in every morning Mon-Fri for a few months now; there’s never a been a day that they were anything but friendly even if they’re slammed. I occasionally stop at Dunkin by Marshall on my off days and I’m honestly never impressed with their service, they’re anything but friendly and they somehow always mess up my one item order. Truthfully I’d drive to Barboursville from Huntington every morning even if I didn’t work in bville. The service is outstanding, they’re by far my...