Ashley Store — Local services in Barboursville

We went in to look and ended buying a bed thst needed to be ordered, we were assured it would take 2-3 weeks. I explained we needed the bed prior to Christmas Day. We were told it would arrive in time. I understand things happen and around the Holidays things can also get delayed. It was delayed, twice and I was given different dates every time I called. My headboard and foundation had been delivered but nothing else and I was told multiple different dates for arrival for the rest of the bed. After calling a few times we were finally offered additional bed. Nothing like the one we ordered. We were still charged $700 for the foundation we ordered for the original bed we purchased. It does not for this bed and this bed is not meant to have a foundation. Now we have a bed that’s almost 4’ high for a child. I was definitely misled and the sales associate did not help with many options or bother sharing that the foundation did not fit the bed she offered for replacement. So, we paid $1,200 for a much cheaper quality bed and a $700 foundation that we cannot use. We are looking for other furniture for our house and do not recommend going here. Though, I must give credit to the Nitro location as they were eager and ready to help as soon as we called. Do not recommend the ...

Updated: Unhappy with Ashley in Barboursville. Purchased entire Living Room suit, when delivered the loveseat has dirty hand prints on it. Driver documented and took photos, said would turn in, did not, we never heard anything back. We have called, We have went to Store, lady at desk did not listen to nothing we said, was too busy looking for something. Finally said would go get Manager, he was “supposedly” on phone and would be out, never came out and never called us. She took down all info and said they would most likely order new loveseat and that Manager would call us, Never did. So we have been waiting on new loveseat to show up, and nothing. Called again, Lady said we have no record of that, and big surprise, Manager unavailable again. We said that we need for him to call us that day, and not a word. We are done with this Barboursville store, once they get your money, they are done. We will be going elsewhere for any future purchases. Attn: store owner who answers these posts, do not say, oh we are sorry, please call to discuss….. No, we have done that, we have came in, we have called, Nobody at...

We went to Aahley furniture in search of a sectional. The store in barboursville was clean and had a friendly atmosphere. Our sales associate was Jamie Dunfee. Super nice and very helpful. He helped us find what we were looking for and we purchased one that day. March 5 2025 with a delivery date of March 28. Delivery date came and went. With a promise from the distribution center of a week longer. Delivery came and we got part of the sectional with one piece missing and one piece incorrectly ordered. Two more weeks went by and we finally got the rest of our order. Delivery guys were awesome. Very nice and polite and we had no issue with them. The only thing I had issue with was having to call the distribution center and schedule my own delivery. The lady that I spoke too wasn't helpful and gave me the impression she could care less if we got our order or not. She acted annoyed that I even called. I actually dreaded dialing that number. End result we got the sectional we ordered and we love it. I will shop again but maybe I will request that my sales associate handle the delivery...