Best Buy — Local services in Barboursville

Well, this used to be a great place to buy electronics. I was accosted, and that is putting it mildly, while browsing laptops.

I started researching the computer I was looking at on my phone because there was some information I needed that wasn't listed on the item description. While looking, I saw another model that was slightly cheaper on the website so I clicked on it. Mind you, I am LOOKING at my own personal phone. This "salesman" looks at my phone and what I am researching on my phone, and says to me, "Oh, you don't want that computer. It's older than this one and you might as well pay the extra and get a new one."

First of all, rude. You don't look at someone's phone to see what they are doing. Secondly, don't tell me what I want. I am paying for it, not you. I politely tell him that we are going to just look around.

I start looking at the phones. I can see him out of the corner of my eye circling like a vulture. I am talking to my son about the phone, and he comes over and says, "What kind of phone do you have?" To which I replied, "Can you please leave us alone so we can look?" SERIOUSLY. I should not have to do that at a Best Buy store! Understandable if I am car shopping, not while computer shopping.

A couple of things might have been happening here. New person trying too hard for a sale. That being the case, I surely do understand. The other option is that this person thought we might be trying to steal something. Difficult considering everything is bolted down. I have worked in retail so I understand this too. All the same, it was uncomfortable and awkward and I will never shop at this store again.

I didn't approach management about the incident. Generally, nothing ever gets done about the offence. I feel that letting others know about my own experience will be much more effective, and hopefully it will help someone at least go into that store with the expectation that the same could happen to them. So a warning to all that if you choose to shop here, hide your phone, and make sure you know what you want before you go in. They won't just...

Ordered a cheap tv for in store pickup. ID is lost, and a replacement on the way(have my printed temp for driving purposes). Contrary to the fact that I could have walked in off the street and purchased (with my debit or credit card) I was denied pick up rights. We are an active duty family... I understand policy... This isn't what I found disturbing. The issue was with the csr.... She went out of her way to make a spectacle of the situation (I maintained my cool... My son even asked me if I was "okay" because normal when being disrespected so blatantly I would have snapped off)... And made sure I was well aware that she thought I was somehow trying to be deceitful. I had my temp id in hand as well as the card used to place he order. She refuse to look at either. I simply complied and let her know that I needed to leave with either the tv or a refund.

She then made a further ordeal by letting me (and everyone within about 100 feet) know that she'd have to consult the manager as to whether I was even entitled a refund.... Which is illegal and outrageous. The manager approached after some delay, and was polite but essentially unhelpful. I explained the situation to him and he acquiesced my request for a refund like he was doing me a favor, to which the csr openly rolled her eyes at me and smirked. All of his over a 32 in tv on sale for 100 bucks.

This is why I rarely shop with you Best buy. I could have saved myself a lot of trouble and simply ordered with shipping (free as part of the sale) But I get allergy shots bi weekly not far from there, and my son came along for the ride.... I thought I'd do something nice for him and give him a tv for his room. Going forward I'll simply order elsewhere, and I'll definitely never step foot in the Barboursville WV Best Buy again unless it's to be given a public apology by that service rep for how disrespectfully she spoke to me. I suppose maybe our background as a service family makes me expect too much of people. If she were my subordinate, I'd have fired her...

I brought my iPhone 7 to have the battery replaced by the Geek Squad a week ago. They took about 30 min to replace it and when I received the phone back, the "home button" no longer worked. The touch screen was still functional. It's obvious something done to the phone while replacing the battery damaged the home button's functionality.

I brought this up to the technician's attention and after confirming the home button was no longer operational, he communicated to me that the screen had to be replaced. This process would require Geek Squad keeping the phone for several days and even possibly sending it to Apple.

I proceeded to purchase a new Samsung phone and took my iPhone 7 home to transfer all the data to the new phone.

Today, I returned to have the iPhone 7 finally repaired and to my dismay I was told they were not responsible for the damage they had caused to the home button and I had to take it up with Apple.

They refused to fix the damage they caused to the otherwise well-functioning iPhone 7 by chalking it up to "water damage" and now magically being Apple's problem. When they first replaced the battery they never mentioned anything water damage. They also didn't offer to send the phone to Apple themselves.

As result, I had a heated exchange of words with the Geek Squad manager and proceeded to discard the phone.

Overall, I was left with a really bad impression regarding the mediocre, poor and irresponsible so called "service" provided by Geek Squad. So much so that I cancelled my Best Buy account on the same day. Not interested in patronizing a business that uses vendors who provide substandard...