Crumbl — Restaurant in Westminster

Stopped in late morning on 8.19.25 to try these cookies for the first time. What a horrible place. We walked in and not a single person greeted us. Another customer came in and ordered before we had figured out how to order. That customer and I both ordered a four cookie box. It took the three staff members at least 10 minutes to even start on either of our orders. Then they slapped the cookies into the box like they were pissed that we dared to order anything. They gave the other customer a box and she left. As she was leaving they realized that they had given her my box of cookies. But did they follow her out the door to correct it? Nope. Just let her leave. They never told us thank you or spoke a single word to us other than my name when the box was ready. The tablet we had to use to order was dirty and sticky, the floor was disgustingly dirty. The cookies were mediocre at best. Save your money for one of the many independent bakeries in the area that have much better desserts and customer service. I'll never come back...

If I could give zero stars, I would. My experience at Crumbl was beyond frustrating from start to finish. The wait time was absolutely ridiculous I felt like I aged a whole season just standing there wondering if my order had been forgotten. What made it worse wasn’t just the long line or the delay, but the complete lack of courtesy from the staff. No updates. No apologies. No sense that customers’ time or experience mattered in the slightest.

To top it off, being left on hold both in person and over the phone was the final insult. Instead of a quick acknowledgment or reassurance, I was treated like my time was disposable. It honestly felt like the bare minimum of customer service wasn’t even attempted.

When you market your brand as a “sweet experience,” the service should at least come close to matching the product. Instead, what I got was frustration, wasted time, and the clear impression that customer care is not a priority here. Truly disappointing and definitely not...

I ordered online and the process was super quick and easy.

This was my first time trying Crumbl so I didn’t realize how HUGE all the cookies would be — they’ll definitely last my husband and I a few days. I wanted to try four of this week’s flavors, so I ordered Milk Chocolate Chip, Cookies & Cream Brownie, Biscoff Cake and Pineapple Whip. All were delicious! My favorite was the brownie, followed by the chocolate chip and pineapple (tied for second). The biscoff one had a great flavor and was really well-made, it just wasn’t for me — I’m not really a cake person, though I’m glad I tried it.

The cookies are well worth the price and I’ll definitely try some more flavors...