Buffalo Wild Wings — Restaurant in Westminster

I had the worst experience ordering door dash through this location. The closest location to me always messes up the order through delivery. So I choose the next closest one to order through. Got my order, everything was sealed. Opened it up and was missing my sauces on the side, side order of veggies and one order of wings came sauced instead of sauce on side. Called and the woman who answered immediately blamed door dash. Said they were out of the mango habanero sauce and door dash should’ve told me…. I asked her how they should have when they aren’t allowed to open the sealed bags. She got mouthy and said the missing veggies and everything else wasn’t their problem and hung up. I called back multiple times to have it disconnected. When I finally got through a male answered and claimed they had no manager I could speak to and hung up when I told him the conversation was being recorded. I packed up the order and went to take it back to the store. On the way I got through to a manager, Nick. He was very apologetic and claimed no females were working to of answered the phone. He was very kind and willing to remake my food. As I was waiting, their were multiple females who were working walking around. I was obviously frustrated they had multiple employees who didn’t want to deal with their mistake. I asked to be reimbursed for the delivery fees for having to go and get the food myself… also it’s insulting to be told no females were there to answer their phones.

I would have gone to the location closer to me if I was picking up. Manager Nick tried claiming they have no involvement in dealing with it and told me to go through door dash. After I told him it wasn’t door dashes fault for not packing the right order, he said he would try his best to do a refund. As much as door dashes messes up some of my orders…. They are NOT to be blamed. I’ve done the service industry for 15 years….. the way the women spoke on the phone and then the store to claim no women answered the phone. Absolutely ridiculous. I hope they check their cameras. I do feel like Nick was trying his best, and I apologize for coming in heated. But this is absolutely ridiculous that they have employees who talk to customers they way they do and pass off blame to another...

BWW used to be so good, me and my bf went there all the time, even around the shut down. And it was still good, but over time it's becoming awful. The problems: the food always tastes like it's been sitting out for a while. the place is always disgusting, I've never been sat at a clean table, there's always half eaten chiken wings under the booth, tables always have food on them. cold food etc.

All of my friends have started to go to other wing places, and I do to, but I gave BWW this one last chance and they have lost us as customers. Their entire place seems empty, during peek hours, and I'm not surprised, the only thing good there is the servers tbh. They are so sweet. But the cooks and the place itself needs to step it up.

We ordered the house sampler, hot bone wings, chiken wrap no tomatoes, fries, chocolate cake for a birthday, soda 2 waters and a beer.

To start with, the beer came out extremely flat, it didn't look good. The wrap ended up having tomatoes in it, the chiken in both the wrap and on the sampler were so dry, i felt like I was eating chewy plastic or something. The bone wings didn't come with celery, and were so cold, we were lucky they were even cooked. The onion rings were actually ok, but there were so many compared to everything else, and were drenched in oil. The mozzarella sticks were literally the only food that was normal, which is something I can make at home. The nachos were literally the worst of all though, soggy, cold and rubbery, not one single chip broke off, the whole thing was one ball stuck together, every single chip was rubbery and wouldn't even tear off, the chiken on that was ok, but cold. I never thought you could mess up nachos so bad.

The dessert wasn't that bad, like it's icecream and chocolate cake. Which the chocolate cake was impossible to cut into, but it tasted like chocolate medicine, it was disgusting, luckily the icecream was good, it is icecream after all. But I will say I've never tasted such thick icecream in my life, felt like I was chewing gum, but was smooth and tasty like icecream. I literally don't even know or understand how icecream can have a gum like consistency.

Literally only things that were ok/normal were waters, soda and...

A fairly horrible experience. My wife and I sat at the the high top tables and, to our eventual dismay, were greeted by a waitress (I use the term loosely) with blurry tattoos and a septum piercing that resembles a bullring, as we started our downward spiral into the abyss of poor service, if you could even call it that, and food quality. When I ordered a shot advertised on the menu, I was instructed by Bullring BlurryTat to "Return tomorrow, which is when that advertised drink will be available," to which I respectfully declined. Bullring then stormed off without giving my wife or I the opportunity to order an alternative to the spirit they didn't have yet they advertise as having; so, we waited again for her to return so I could order said alternative drink She returned again to take our orders, not to be seen again for at least 40 minutes, when she dropped our plates on the table, exclaimed, "Here ya go!" and stormed off like she was in a hurry to go flirt with the kitchen staff and then stare at her phone by the waitress station. Of course, the food was barely room temperature, because that's what happens when it sits under a warmer in the back while Bullring sits in her car and wishes she had a boyfriend for 15 minutes. Needles to say, the food was not eaten and left at the end of the table for BlurryTat to come and pick up, but she was too busy trying to overcome immaturity to be of any use as a waitress, so I had to request an adult to come to our table and explain to us that it was "free shot and excessively late and barely warm food delivered by an angry single girl"...