Scotty's Family Restaurant — Restaurant in Whittier

15–Second Summary: (My longer Review is also listed further below for those wanting details):

Nov 4, 2023: Exceptional customer service from employees, Sam and Robert, and a delicious breakfast made to my specifications @ Scotty’s Family Restaurant in Whittier, California. Will definitely, DEFINITELY return the next time I’m in Whittier. 😀😀

SOME READERS WANT DETAILS, SEE BELOW:

WHEN: It was Saturday morning around 8:45 AM; The air was a bit chilly, as expected for November. There was a polite sign, asking customers to wait there, under the covered sidewalk, to be seated. Two parties ahead of me were being attended to by an employee. I like when employees wear the company’s shirt; easier to differentiate between customers and staff.

FIRST IMPRESSIONS: Moments later, a tall, clean-cut employee named Sam came towards me, “Hi. Let’s get you out of this chilly air and get you inside. Would you like a table or the counter?” I chose the counter.

First impressions really do matter. In less than a minute, employee Sam demonstrated his innate customer rapport building skills. Great first impression.

As I settled into my seat, Sam asked if he could get me anything to drink while I looked at the menu. “coffee with cream and sugar please”. And then I was delighted to learn that they have different kinds of milk and creamers. The coffee steam high-fived my eyeglasses. Nice.

I WANTED SOMETHING NOT ON THE MENU & I GOT IT! DELICIOUS!

The menu is generously extensive. Though upon further review, I was a bit surprised that Huevos a la Mexicana was not on the menu especially since the rancheros version was on the menu.

Hmmm… “Sam, any chance that the cook could make me Huevos à la Mexicana?” Sam said he’d be happy to ask the cook. Before I knew it, Robert, the Owner’s son, came over to clarify what I wanted; he was relaxed and listened attentively,

After I thanked Robert for being willing to make the breakfast I wanted, Robert said ”hey if I got the ingredients, [and the kitchen is not mad crazy swamped with orders already], then, I’m happy to make what customer wants …give me a few moments.” Yippee!

Soon after, my breakfast came exactly the way I wanted and it was delicious. The crowning touch was the unexpected addition of one large jalapeño that Robert had charred on the grill, and when I cut into it and tasted it, it had this smoky depth to it … really delicious.

Sitting at the counter, and watching Sam be in the moment, appreciating his customers, anticipating their needs, and Robert, one eye on the grill and one eye on his fellow staff and customers I could feel the ease of the team of employees who work at Scotty’s restaurant. They really get along and they help each other out and they really want the customer to be pleased with their experience and the food at Scotty’s restaurant. I saw the synergy, felt it and it’s awesome.

EAT AT SCOTTY’s RESTAURANT!

So, dear Reader, go to Scotty’s restaurant in Whittier California, and enjoy the ambience of a hard-working staff, striving to give you a truly satisfying customer and food experience at reasonable prices. Enjoy! Thank you again, Sam...

My wife and I went to breakfast this morning at Scotties with my mother-in-law, and let me tell you, it was an experience we won't soon forget—but not for the right reasons.

If you're considering coming here for any kind of Mexican food, don't make that mistake. Their rice tastes like it comes from a microwaved bag, and the beans resemble Play-Doh pulled out of a can.When I asked for flavored creamer, they brought out some non-dairy artificial stuff that tasted like chemicals had been poured into my coffee.

The standard American breakfast was just okay, but the Mexican dishes tasted like they were made by someone who has never had Mexican food in their life.

But wait, it gets worse. As soon as our food arrived, and we had barely taken two bites, a giant roach crawled into our line of sight on the wall next to our table. I immediately flagged down the waitress, who freaked out and went to get one of the guys.What happened next was truly stomach-turning.

A stocky man, who might have been the manager, came over, and with no urgency to remove or kill the roach, he casually told us, "Oh, that's a little visitor from next door. The sushi restaurant has a vermin problem, and they come over here."Mind you, I've been going to E-Sushi for years and have never encountered anything nasty there. This man went on to nonchalantly admit that this happens two to three times a week because the pest control at the sushi place drives the bugs over to Scotties.

In essence, he admitted that Scotties has a roach problem several times a week! The appropriate response would have been an immediate apology, swift action to address the roach, and some form of compensation for our meal. Instead, we got indifference and excuses.

And if you think it couldn’t get worse, it did. After the manager grossed us out with his excuses, it took them a while just to get the roach off the wall. A guy with longish hair came with a cup and a paper coaster, presumably to catch and release the roach. But instead, the husky guy handed him a menu to slide under the cup—the same menus their customers use!

Needless to say, I will be messaging the health department and sharing my experiences with them.

If you enjoy the thrill of possibly finding an antenna or a roach in your food, by all means, keep going to Scotties. As for us, we won't be back. This place needs to be shut...

Review update: I came here with some family again. I've been here several times over the last few years and its been great. Today, though, I experienced terrible service by one of the family owners(at least that's what I was told), Mike. There is no reason this person should be working the front end of the restaurant as host. We arrived and he let us know it would be a 20 min wait. I understand sometimes wait time can exceed that so after watching how he would let people he seemed to know go in first to be seated I went to ask how long it would be before he called us, it's been 45 min by now and I take a look at the sign up sheet. He had scratched off our name and said he'd probably called my name and I didn't come up, we were standing in front of him this whole time, he did not call anyone's name! (He would quietly point and call his "regulars" to get seated). He said 20 min isn't that long out loud in front of the other patrons and I responded it's been 45min and we aren't the only ones that have been waiting! He was RUDE and shouted "are you leaving or staying!" I said, "I'm staying, I'm waiting for my table!" Absolute worst service and for a family owned restaurant, this is unacceptable. Someone else came out and sat us right away after that confrontation and as usual, everyone else was extremely friendly and we were waited on and food was great. I'm not sure if I want to return if he will be there picking and choosing who gets to have a seat at the restaurant. What is your seating list for then? Please do yourselves a favor and don't have him as a host. In this day and age, you never know who you'll get as a customer and could review your restaurant and place it on Tik Tok or other social media platform and ruin what you've worked so hard to establish. All cause someone doesn't know how to do a job!

Original Review: Excellent establishment! Service was great from all staff. Place is busy but I can clearly see why. The food was made to order and delicious. I ordered the chicken fried steak (chicken) along with a side of French toast and coffee. I definitely recommend this place and I...