Secret Garden — Restaurant in Williamsburg

I recently visited this cafe with friends to study, but our experience was disappointing. Despite the website's claim of providing a relaxing place for visitors, students, and tourists to study and recharge, the atmosphere was unwelcoming. We felt pressured to order immediately upon arrival, which made us uncomfortable. Additionally, when one of my friends ordered something, we were informed that all three of us had to buy a drink, or leave. It's unfortunate that the cafe didn't live up to its advertised purpose. I wouldn't recommend it as a study spot.

Edit: I can provide a more accurate timeline of events. We arrived around 5:10 and spent some time searching for a suitable table to set up our study area. Shortly after, we began browsing the menu online to decide on our orders. It was roughly 5-10 minutes later when you approached us to indicate where we could place our orders. We informed you that we were still reviewing the menu online and proceeded to finalize our selections a minute or two later. During this time, I inquired about a drink but ultimately decided against it, while my friend did place an order, thereby becoming a customer.

It wasn't until around 5:40 that we were informed that everyone at the table needed to place an order or vacate the premises. As a business owner, it is unfortunate that you cannot provide a welcoming space to all potential customers. I hope you can learn from this experience and strive to offer a comfortable environment for all...

the secret garden cafe had such a welcoming atmosphere! the staff was friendly and helpful, which initially gave me high hopes because my partner and i are big boba fans.

we ordered a frozen mango milk tea and an oolong milk tea, both with tapioca bubbles. the presentation was beautiful - the drinks looked picture-perfect! however, upon taking our first sip, we noticed that the tapioca bubbles weren't fully cooked . instead of the usual smooth, chewy texture, they were a bit hard and rough.

unfortunately, we weren't satisfied with the drinks and ended up not finishing them. while the experience wasn't ideal, we wouldn't completely write off the secret garden cafe. the positive aspects like the friendly service and beautiful presentation encourage us to give them another chance in the future. however, we'd definitely emphasize the importance of fully cooked tapioca bubbles when...

the honey gren tea was delicious but the tapioca was over 4hrs old, hard, and not cooked properly, whats realy upsetting is they were unwilling to correct the drink by offering to replace the boba, the tapioca was cooked so terribly it has given me a tummy ache. The coconut with mango jelly tasted the best but it wasnt a full scoop of topping , honey citron was realy good, the thai tea was average, Responce to owner - i used the half and halfs i grabed for my tea, bc i couldn't order a milk tea, i am alergic to non dariy creamer, and you wouldn't let me taste the milk cap and i didnt want to take a risk ordering something i realy didnt like when you told me you dont remake stuff, but i wasnt asking for a remake, i wish you had offered to take out the bad tapioca and give me a different topping, or at the very least strain the bad tapioca out...