Jimmy John's — Restaurant in Willowbrook

There was a piece of clear scotch TAPE in my tuna salad sandwich today that got stuck between my teeth.. I cannot make this up. I pulled it out and was horrified. Wasn't gonna write a review but the continuous negligence that I've experienced from this location and the one in Hodgkins is outrageous. How on earth does scotch tape make its way into your food? The amount of harm that the adhesive in tape can pose to the human body is no joke. Idk what to even say at this point.

Also, there is another review here that detailed that they experienced negligence by a staff member and found bacon in their sandwich, and when pointing it out to a staff member they were rude to her when remaking their sandwich.

Do you know what the definition of accountability is?

I've experienced this same issue multiple times. These ill-mannered staff members here at this location and at Hodgkins have a hard time understanding allergy/dietary restriction protocols. Jimmy John's clearly does not require a ServSafe course or equivalent which is required by most restaurants for their new hires, that teaches the importance of food handling and cross contamination. And when they screw up YOUR order and you kindly point it out, they get annoyed like its your fault somehow. I've experienced this at this location and at Hodgkins and i would just like to point out, I am not driving to your restaurant and PAYING for your mistakes. I am PAYING for what I ordered. And what I order is what I am able to eat, not what your staff can eat. Shout out to the manager at Hodgkins location.

Ya'll really need to get your stuff together. This is embarrassing and low caliber for a restaurant that prides themselves on efficient service.

Oh, and on a side note, nausea is starting to kick in, probably from that yummy piece of scotch tape I found in...

I order from this location frequently I had some order mistakes and misdeliveries i always tipore than the food is worth today broke all my faith in this location. I had called to check on my 41 minute delayed delivery I'm 2 minutes away .but I did inform them missing druk and last time wrong sandwich. I was not rude I asked what caused the delivery delay. This guy claimed to be a manager instantly got angry and told me let's not talk about delivery times. You are not special or the only one we deliver to he hung up the guy is only hurting business as we all know when you get crappy service the wrong food and missing items and the clown won't correct it I'm done. My generosity and team player has left that location to this hot head who can't manage himself let alone a little fast food environment. I've never seen a location not care about their customer base and not know why numbers drop based on the 3 main things I already stated above. There's other great places to eat from without the bs . Once the staff changes there I may give it a try again I used to brag about how good they were 2 years ago . If you do order do so when it's not peak times or close...

This was the worst experience I've ever had with Jimmy John's. I placed a delivery order from this store which is just six minutes away, but it took an hour to arrive. When the delivery driver finally got here, they dropped one of the drinks on the driveway and promised I'd be refunded. To make matters worse, two of the seven sandwiches were made incorrectly. I called the store and spoke to the manager, who assured me they would re-deliver the two sandwiches and the dropped drink. Another hour passed, and I received the sandwiches, but the drink was missing. The entire ordeal took two hours, leaving both the kids and me frustrated. I should have asked for my tip amount to be returned since they ask for it before the food is delivered. This will be the last time I order from...