Ibis Coffee and Cocktails — Restaurant in Wilmington

Service was nonexistent. They have tables outside which are pet friendly, but if you are alone with your pet there is no way to order. When I went in to try, one lady didn’t even greet me, just said" you can’t have dogs in here whom I could have claimed him as a service dog but that isn’t for me. I understand no dogs allowed however she wanted me to leave my dog outside in an unsecured area just to order a latte when there are 3 woman just standing behind the coffee bar with their hands in their pockets. I asked if they had someone that would come take my order and, without a thought about it, she said no. I asked for her name and she just shook her head. I would have understood had they had a line or been swamped with orders, but neither was the case. Poor customer service at its finest.

In response to their complaint about writing a public review. This is exactly what review sites are for to give an honest review of something. I enjoy the other businesses you own, and I was disappointed that this one hasn’t lived up to them. Hopefully that turns around. As for reaching out in other less public ways - I called the listed number twice, sent a text message as instructed on the voicemail, as well as sent a message to the Instagram account. Thank you for acknowledging the staff's error this morning, and to the owners that choose to tie their dogs up unacompanied outside. That’s awesome. I am not...

Would love to give this a 3.5 star but they don’t have halves. Was super excited about this place but when we showed up at 2pm to have a cocktail we were turned away saying they don’t serve drinks until 4 (their website, social media and voicemail all said 2pm which I believe they have updated since our experience) so that started me off with a sour taste. That being said, 1 out of the 8 drinks we got were tasty, the others were eh (but served very cute) . Drink menu for being a cocktail bar is very small. Bartender was great and it is a really cute atmosphere. Over all it was just an ok experience for us but wouldn’t travel as far as we did to go back TO THE OWNERS RESPONSE: when we arrived your staff acknowledged that the site and voicemail were...

Another glorious masterpiece from the creative minds of Matt & Abbye. The Ibis is visually stunning and a sensory experience with the record spinning from Gravity Records. Despite being a busy Saturday morning, the staff was attentive and operations ran smoothly. I grabbed an iced dirty chai and the pimento, egg, and bacon biscuit to go. The coffee was delicious and the biscuit was incredible (granted nothing bad comes out of the Salt + Charm kitchen). It was warmed up perfectly and put other breakfast biscuits to shame. I can’t wait to come back and hang out for a while to really take everything in, not to mention the complete vibe I’m sure The Ibis...