Krystal — Restaurant in Wilson

I am highy upset to have to give one of my fav spots a 1-star review. This Krystal puts the ones back home (Knoxville,TN} to shame.They would NEVER have this type of poor service. I have been going to this one since they opened in Wilson. At first I was giving them the benefit of the doubt because it was a new restaurant & I knew the kinks needed to be worked out. But even now months later, the past two times I have been here my food has been wrong. I drove 20 minutes to get there, waited 20 minutes for my food, and it was completely wrong. Needless to say, this will be my last trip here for awhile. I am heartbroken because I waited for years for this restaurant to come to NC only for it to be trash when it arrived. I am hoping some better cooking staff will be employed here. Some of the ones that they have here now are careless and immature. Too busy playing around and listening to music, than listening to the shift lead and the orders being called out. I literally watched 3 people bring stuff back to the counter because it wasn't right. I should have known then that mine wasn't going to be right either. But believe it, they have lost a...

My wife and I enjoy Krystals. Unfortunately, every time (three times) we have visited the Wilson location we never get the right order. I have asked for no onions on all of my bacon cheese burgers and every time I get onions. My wife has asked for the regular chick sandwiches and she gets spicy. I do not believe it is hard to verify what is being put in the bag before it is handed to the customer. Another issue we have is the time it takes to get food through the drive thru. From the time we order to the time of receiving the food it took about 30 mins. This was at a slow time with a total of two cars in drive thru and a couple inside. Due to the time it took in drive thru, my wife went inside to see if they were busy so we could understand why it was taking so long. We are a fan of Krystals but we might be visiting that location for some time. Hopefully, the staff can...

I’ve enjoyed Krystal in the past, but my recent visit was disappointing and concerning. My hamburger was soggy and wet — far below the quality I’ve come to expect. This isn’t the first time I’ve had issues with the food at this location, but this time it went too far.

While I was there, I witnessed another customer return their food — they were handling it with their hands — and shockingly, the staff repackaged it and gave it to someone else. That is completely unsanitary and unacceptable.

To make matters worse, I found a piece of plastic or what looked like a fingernail in my own burger. That made me feel sick and immediately lose trust in your food handling practices.

I hope you take this seriously and address food safety and staff training at this location. Customer service was fine, but the food quality and hygiene need...