I come here all of the time and always order the $34 Maine Lobster roll. This night I ordered the same roll and when I got home to eat it (after eating 2 pieces) I noticed slimy old looking red onions that were almost grey in color. My wife ate one piece and bit into something hard (which I think was overcooked shrimp tempura). I decided I couldnât eat anymore of the roll, so I called the restaurant explained about the onions and asked if I can get my order remade or my money back. The guy on the phone said onions come in the lobster and there was nothing that could be done about that (but online it mentions nothing about onions). Then he tells me âthe manager is not in and I can call back in 2 days.â I was not ok with that, so I asked if I could bring my food up there and get a new one made? And he agreed.
I get to the restaurant and the guy is standing at the counter, doesnât greet me at all but reaches out for my food. He opens the box and tells the chef he can remake my order. Then he rudely says to me âif you didnât like it, why did you basically eat all of it?â I was trying to have a conversation with him about the rolls but he wouldnât even look at me. So I said, âI ate 2 pieces and my wife ate 1âŠâ he cuts me off and says âthere are 10 pieces and you ate almost all of itâ he was being so rude about it and not letting me talk. I then asked about the onions and the chef was trying to explain that the onions come in the lobster ( which again, must be something new because all the times Iâve ordered this, there were no onions) and again the man cuts off the convo with another rude remark. He takes pictures of the food and counts the rolls that were left and said âthere were 6 left out of 10 rolls.â So again I didnât not eat ALL the rolls like he was accusing me of. The chef gives me my new freshly made rolls and I leave. When I look at my new food, there were NO onions in the lobster. But the rude man kept saying onions come in it and there isnât anything they can do about that⊠Iâm so disappointed in how I was treated the customer service was terrible and will not be back. That roll is the most expensive one on the menu, I would hope it would be fresh all the time and if onions come in it please specify online. I actually LOVE onions, but not old...
   Read moreHello... I've been a loyal customer for years and I go there every night. I even work across the street actually. Love the staff; EVERYONE is amazing. The food is unbelievably good đ. In response to the previous review before mine (Anthony Almeida), when I arrived at Sushi Song to pick up my order, per usual Mr. Anthony Almeida was highly intoxicated and being loud and obnoxious, being the reason he's kicked out of majority of places in Wilton Manors, was being very hostile and aggressive towards one of the waitresses by the name of Hahnah. She had tears in her eyes and I asked if she wanted me to call the police. She insisted that I not call them. She said she'd be fine but I was worried for her safety had I left the restaurant, the way Mr. Anthony Almeida was talking to her and threatening to have her fired. Not only that but he made the nastiest comments about Hahnah's child. He was so aggressive that at one point I had to stand in his way to block her view... He got out of there the moment that I called the police because he felt guilty and knew that something was going to happen... Im very disappointed to see that he is pushing the envelope even further to try to get this young lady into trouble to just satisfy his own ego đ Hahnah is a really beautiful soul and a JOY to have at ANY business. She is the reason I eat sushi. I didn't know about sushi before and after trying it one time there, she is the one that has me eating literally everything on the menu now... Shame on you Mr....
   Read moreI ordered the sashimi combo which comes with 21 pieces according to the menu. When I got it, it only had 19 pieces and I questioned it. The waitress said I was correct and would ask the chef. He came to the table and said in aggressive manner what was wrong and I said there was only 19 pieces. He said no and we counted together. When it got to 19, he went silent and stormed into the kitchen and came back to the table and slams down a plate with 2 pieces of imitation crab in front of me. Says here. Then proceeds to tell me itâs chef choice and he gave me 1 sliver of expensive fish so, I shouldnât get 21 pieces. I told him thatâs fine if he would have told me that in the beginning. But the rudeness of his behavior made me not want the food anymore. I gave it back to them and said that I no longer wanted it and to have it taken off the bill. That his rudeness had turned me off from wanting it. That cooked shrimp and imitation crab shouldnât have even been part of the plate anyways. I just questioned it and if he would have explained that he gave me an expensive cut instead, I would have been fine. When I asked it to be taken off he told the waitress to call the police. I just wanted to get out of there at that point. The waitress called the manager and the manager told her to take it off the check. It was my first time there and my last. Highly...
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