Cold Stone Creamery — Restaurant in Winston-Salem

My mother and I Tuesday night about an hour before closing walked in to get some wonderful ice cream from your store. My mother and I walk in and we barely get a hello from the staff and when we walked up to the counter no body seemed to want to serve us. A younger girl (17 maybe) with long brown hair and glasses came up to serve us. My mother VERY CLEARLY stated that we wanted a Chocolate Devotion. I myself go over to sit while my mother waits for the ice cream. Well these girls friends come in and she just starts chatting with them instead of watching what she is doing with our ice cream. Finally we get our ice cream (which looks as though it had been thrown in the floor...). When my mom brought it over I stated it looked a bit weird before taking a bite- come to find out it was loaded with peanut butter and nuts which were covered by a scoop of ice cream that was sitting in top- not even mixed- I am HIGHLY allergic to nuts and had just taken a huge bite. My mother very concerned walked up to tell the girl what happened. They didn't sound very concerned at first as my mother told them of my deadly allergy. Instead it was made as if it was my mothers fault. Now there is no signage stating that anyone with an allergy must have their stuff made in the back and of course we don't think to ask because we see the staff cleaning the counters all the time and I had went plenty of times without issue. Luckily I had an epi pen and went outside to breath. Now please, read this carefully... I'm not asking for anyone to get fired, I don't want anyone to get into serious trouble, but there should be a large allergy sign stating that anyone with allergy must inform the staff so food could be made in the back as well as the girl getting spoken to. Sadly her friends came in and she didn't seem to care to listen to what my mother and I wanted nor did she focus on our ice cream. I love Cold Stone, it's my favorite place to get ice cream but allergies are a serious thing and must be...

Miserable experience. I ordered The Mighty Pink Puff without being informed that I would not receive the promotional cup if I had it in the smaller "Like It" size. When receiving my order, I asked if I could simply have a promotional cup. I'm a small person, I don't need a ton of ice cream. They said they couldn't give me the cup, which is acceptable, so we asked if we could pay the difference for the size upgrade, keeping our "Like It" size and simply receive the cup. They said they called the store owner and the store owner said they absolutely could not provide the cup unless they made the ice cream in the cup in the upgraded size. The store owner must be on a maniacal power trip here, because what they allowed me to do was pay the size difference and make an entirely new ice cream- thus eating the cost of the ice cream they already made me. Anyway, I've been an ambassador for the character on social media for a few years and according to my observations, many other locations seem to just give extra cups away to people. The most ironic thing is, the store probably throws away unused cups when the promotional period ends anyway. It seems like such a waste. I don't know what the deal is, if it really does boil down to this regional owner: my dude, it's just a cup. I'm a fan of the character and my job entails promoting the character so that's where I have stakes in this and need "just a cup", but I don't know what your deal is other than utilizing whatever little power you have in this world over making people miserable when they're buying promotional ice cream representing a family friendly video...

Cold Stone has great ice cream and usually very friendly staff. I love the way they mix everything together (ice cream plus "mix-ins", which would elsewhere be called toppings) so that one gets all the flavors in each bite. My favorite is the Cheesecake Fantasy with banana instead of blueberries and added almonds (extra charge to add mix-ins).

If you've never been to a Cold Stone, you should know that the staff is forced to greet you when you enter and to SING if you tip them. I highly recommend tipping them, but I either sneak it into the jar when no one's looking, or I put it in while whispering to the cashier, "Don't sing." (I'm sure there are some folks who LOVE to sing every chance they get, and if they want to, of course I don't mind. Just don't want them to have to.) So, other than humiliating their employees, this place is great!

The staff at this location are reasonably friendly but not saccharine. In my few experiences here, they do their jobs very well. I never have to tell them my order more than once, and they've gotten it perfect each time.

Some locations have a nice little patio to sit outside. This location is, to my mind, better to get your treat to go, as it's very busy and the view is not...