JCPenney — Local services in Winston-Salem

I went to take my ring to be fixed. The only thing they had to do was replace one of the rubies that was missing on my ring. When I went to go pick up my ring that I had bought from them some years ago, I saw that the rubies they put on was smaller than the original ones. I let the worker know that It was smaller and they were acting iffy from then on. The lady got on the phone to call someone but stepped away to do it and then didn’t even tell me what the conclusion was until I asked. Then I felt pressure to just pay for the fixes because no matter what I said she kept saying they would charge me more and that they have nothing to do with that since it’s a 3rd party fixing it. I explained to her that they should have told me as now my ring looks uneven and a little lopsided but no matter what I said she kept telling me if she was me she’d just pay (which was $200! Which is literally a few dollars less than how much I bought the ring for!) and that they would charge me more and the proceeds to tell me the structure holding the rubies were uneven (it’s not). I didn’t feel that was fair as I should have been informed and I felt defeated to fight it even after I said I wasn’t satisfied with the repairs. Then I was told to sign saying I was satisfied. All this to say DO NOT GO AND GET IT FIXED THERE!!! They will just mess it up and not take responsibility and don’t care about customer satisfaction. PLEASE GO TO AN ACTUAL JEWLER WHO CARES ABOUT YOU...

THIS IS GOING TO BE LONG. SO PLEASE READ ALL THE WAY THROUGH. Let's just start off by saying JCP at the Hanes mall is 2 levels. It's huge. We got there around 8 pm last night. I was looking for a red CHRISTmas sweater. We used one of the entrances that are located in the mall. There are 2, plus one from the parking lot. I went down the escalator to the lower floor. That's where the men's department is located. Not being familiar with the store layout, it took my wife and I a little while to find the sweaters. The first OBVIOUS thing was that there were NO employees to help direct us. We finally found some sweaters near the other interior entrance to the store. Sure enough, they had one red sweater my size. The next ODD thing was that we didn't see a checkout. So off we went to search for it. We finally found the checkout near the parking lot entrance. Turns out the lady at the register and one other gentleman standing there were the only 2 EMPLOYEES taking care of this HUGE floor. Bottom line. JC Penny's is a SHOPLIFTERS PARADISE!!!! NO EMPLOYEES IN ANY OF THE DEPARTMENTS. NO GUARDS OR SENSORS AT EITHER ONE OF THE MALL ENTRANCES. I questioned the lady at the register, and she told us that all of this was a CORPORATE DECISION!!! It sounds like they're on a fast track to going out...

I always come away from Penney’s mildly disappointed. I decided to order items for store pickup. Arrive at store, no signs to indicate where to go (other than what floor) and no employees in sight. Found pickup desk, in a line of 3 registers marked “online pickup, returns etc, and checkout.” Two separate cattle chutes, one to checkout, one to the pickup/returns lanes. Interrupted the single cashier to ask if I needed to join the line, no clear answer but implying I did, so I did. Another customer showed up and went to online pickup line, a cashier appeared and assisted him. Oh, I think, pickup line is open, so I went over, only to be followed and scolded by another customer who accused me of cutting in line. The new cashier agreed “it’s all one”. Fine, I retreated to the checkout line. Just label your lines appropriately and give the customer a break. And put up a sign telling where the pickup counter is, for Pete’s sake. I did not get an email with a code to make the pickup flow smoothly, either, only a text with an order number. Penney’s has been trying for years to restore their edge but just miss the mark, over and over. (By the way, I was a catalog desk employee back in catalog days, so I’ve watched...