IHOP — Restaurant in Woods Cross

My husband and I decided to stay at the Motel 6/new Park Inn by Ramada last night, two buildings down from this particular IHOP. We have been staring homelessness in the face for months due to a disagreement that led to an eviction of sorts with a family member. It’s been dark and grave, and after the night we had just had, all we wanted was something delicious to eat for breakfast, as neither of us were able to afford to eat the day before. (Really, really). The morning finally came and we were able to retrieve some hard earned money, stomach’s grumbling and hangry. The man we spoke with to order our take out was generous, incredibly sweet and professional. We ordered 3 breakfast strawberry shakes, because, duh. My husband left to walk the dogs, and I realized all we had to pay with was $100 bill. It was 6:30AM, and I’ve worked in a dozen restaurants. Not a great way to start the day by breaking $100, however, our friend staying with us is a previous employee with IHOP and insisted they had a safe and that it would be okay. Even so, when I arrived, I added on a Strawberry Cheesecake Belgian Waffle so there would be less change to give, even though we are obviously EXTREMELY low on funds and pinching for pennies like it’s a second job. As a side note: I worked at a prestigious bar 5 years ago that almost fired me once because a heavily influenced customer accused me of “talking poorly of her behind her back, but where she could clearly see me,” even though this wasn’t true. It was traumatic. It left me paranoid in every job I’ve worked since then. With that being said, I’m sensitive to these types of situations when they actually do occur. I handed the man working my $100. I turned my back to pace as I was very, very hungry at this point. I immediately hear, “No, no, nope, nope. We’re not going to do it, I’m not taking that, we are NOT going to do that.” She proceeded to explode on him, over-explaining exactly what he was going to say to me, repeating herself 3 times to nail it in as though I had more money stashed somewhere, and all completely within earshot! The aggravation in her tone carried. If there had been people seated at any of the neighboring tables, they would have heard her as well. IHOP: If this is truly your manager, you should be ashamed of yourselves. The LEAST I could expect from any restaurant after almost losing my job for my customer even THINKING I had spoken poorly of her is to show kindness and respect to your customers who keep your doors open. At least walk where I can’t hear you and complain about how much of a pain in the buttocks I am for your manager, a face of the company, an example set for your employees in which to lead by example, is so put out to have to walk to the safe and open it this early in the day while working a highly successful, fast-paced, profitable franchise, to which she may have had to go to a bank at some point that day. And then forcing him to be the one to carry out the news as though she had taught him a golden lesson and to go retrieve the rest of my money now with much more ethical ways to pay, all the while staring through me like I should know better while shaking her head. Seeing as I didn’t have much of a choice, and starving, the sweet man at the front began to inform me in the most gentle, sweet way he could, except for I had already heard everything she said!!—so I stopped him and just told him to cancel the order. We don’t have a car, we’re tired, and we’re so hungry. I wish I had grabbed that guy’s name, because you should fire your manager and replace her with him (again, overstepping). However, it takes the empathy from someone like him to make any business one that someone wants to return to and spend their money on, and after her bad mouthing me from only a few feet away for using $100 to pay for $35 worth of food (I’ve had to with NO safes, no MOD’s, and with my own server bank bright and early at opening countless times, and for totals as low as a $3.50 cup of coffee), the money we’ll make when life smoothes over won’t...

I went in this morning with my boyfriend and our waitress was Megan. It was fine until I ordered and asked for a specific meal and I just said that instead of eggs I’ll have extra hash browns. She continued to ask me if I still wanted the meat. I never said I didn’t want the meat I simply said I didn’t want the eggs but she was still confused and I said yes, I still wanted both the sausage and bacon that the specific meal came with already. Megan was very rude about it and I could tell she was still confused when what I ordered was very simple and I made it clear. She brought out our food and I noticed I didn’t have the sausage with it, only the bacon. I asked her where the sausage was and she said I thought you only said bacon. Sigh. I was getting really annoyed. She told me she’d go grab two sausages when I knew the meal I ordered was supposed to come with three bacon and three sausages. To top it off, my boyfriend received the WRONG ORDER but didn’t say anything because we could tell Megan was flustered. When she brought back the two sausages on a plate, one of the sausages fell off onto the table. To my disbelief this woman picked up the sausage with her BARE hand and put it back on the plate. “This table has been sanitized plenty, it’s fine,” she said. I maintained my cool and said it’s fine as she walked away. She didn’t say anything else afterwards, just brought us our check after 15 minutes of finishing our food. Didn’t say thank you or anything. Was completely rude and unprofessional and UNSANITARY. No, I did not eat the sausage. We shouldn’t have had to pay for our food but we still did. This woman shouldn’t be working there, it was absolutely horrible. Not giving the food one star, just this horrible...

I haven't given this bad a review ever but I-HOP should be renamed to I-HOPE because I-HOPE they get my order right. My wife and I stopped for breakfast and ordered hot chocolate to go along with breakfast the hot chocolate was 3/4 full not even a full cup, are breakfast was not what we ordered. She order bacon and french toast but received one slice of bacon and one slice of sausage the menu said Bacon or sausage not one of each. And I ordered two slices of bacon, two slices of sausage and a slice of ham with eggs over easy but what I got was one slice of bacon and one slice of sausage, my eggs were over medium this is unacceptable. When we confronted the waitress and she showed us the menu we pointing that out to her and and she insisted it said one of each but it clearly stated or not and. We asked for speak to the manager and the first thing the manager did was start making excuses for the waitress. Now I've worked behind the grill for many years and to start with if it says or on the menu you ask the staff which one bacon or sausage unless specified they want both the manager claimed they were using a new system but what that tells me is they need to train there employees better even if there is a new system in place not make excuses. The manager should have asked us how they can make it right so we would be a return customer and not want to visit any of the other I-HOP's I will not eat at any I-HOP's anywhere because of this they need to train there employees to include Manager's how to handle...