Verizon — Local services in Woods Cross

When my boyfriend and I first when into this Location to pre order our galaxy s10+, the "Assistant Manager" was quick and great to help us, He ASSURED us that everything we ordered on Friday would be delivered the very next day(saturday). We call the next day and get the "Manager" on the phone to let us know they don't offer overnight shipping and he doesn't know why we were told that, (theres obviously lack of communication within employees). We ended up not receiving our phones and our humx until Tuesday. We went to pick up and activate our devices and everything went smoothly...or so we thought, our phones are great and we love our galaxy s10+, however the humx we ordered wasn't working, we had it in the car for a day or so and have done all the things WE need to, to set it up, it still wasn't working. We called the customer service line like 4 times and they helped us the best they were able to, but ultimately tells us we will need to go back to our Verizon store and try to get it settled with them unless we wanted to mail it in and wait. So we head back to the Verizon store to switch it out for a working humx. We get there only to be told they dont have one and will have to order some in, when we asked them to call another Location to see if someone else might have one, he responded with "There's not another one in Utah." When we asked him to call again he said "The only one in Utah is going to be in St. George." We weren't going to leave until we knew for sure, he ended up calling a Location 20 MINUTES north of that location, they had 2!!!! We make the drive to Syracuse from Woods Cross and the Associate at the Syracuse location informs us that the reason this Humx isn't working is because our Associate who set us up did NOT put a SIM card in our device. To our understanding/knowledge this is a fairly new product, but when new products come out Associates need to be properly trained so this kind of run around and inconvenience doesn't happen to your customers. I've never had problems with Verizon until this point and I have been with this company for as long as I can remember, but that incident made me happy that I only have to deal with that hassle once...

Verizon Wireless – A Regrettable Switch Marked by Deception and Poor ServiceI switched to Verizon Wireless from T-Mobile, expecting reliable service and the “best customer service” they boast about. Instead, my experience was a nightmare of deceptive practices, broken promises, and dismissive treatment, leaving me eager to pay off my $2,700 device balance and return to T-Mobile.I unknowingly visited an authorized dealer, not a corporate store, and the experience felt like a shady used car lot. They charged $30 “equipment setup fees” for all five devices (two phones, three watches), despite only transferring data for three—a basic task. They lacked inventory, forcing me to drive to a downtown Salt Lake City store to pick up the remaining devices, which I set up myself. After fighting, they refunded two unearned setup fees, but the process was infuriating.Verizon’s heavily advertised “no activation fees” for switchers was a lie. The dealer said customer service would waive the $35-per-line fees for my five lines. After wasting my lunch break on a call, an agent promised a $175 credit. When my bill arrived—nearly $500 despite upfront device payments—no credit was applied. Multiple agents and supervisors refused to honor the promise, offering only a 50% credit, citing an unrelated $420 dealer rebate. This bait-and-switch is unacceptable.While two agents were professional, others were rude, treating me like a scammer. Verizon’s claim of “raising the bar” on customer service is laughable. Their lack of integrity and failure to honor promises have ensured I’ll never do business with them again. I’m sharing this widely to warn others—avoid Verizon...

Worst retail customer experience I can recall. Received a text message from Verizon for a promotion on a new tablet and apple watch. Went into the Woods Cross store to redeem the offer. Was promised to have the watch and tablet within one day, as they needed to transfer the items from their Syracuse store. 7 days later we called and our salesperson never ordered the items, did not receive the tablet/phone until almost two weeks after my first visit. The store just shrugged their shoulders, provided no explanation as to the delay. Was promised that our bill had been changed to accommodate the new $10 (only) increase of adding the tablet/watch. Paid tax on both items, once again was "promised" no additional fees would be incurred. The next billing cycle I was charged over $350 in new fees for the tablet/watch. Our plan was never changed by the Verizon store, we were guaranteed that we had 90 days to return the products if not satisfied. Then today I was told that all items returned would costs a $50 restocking fee for each, which I was also never told at time of purchase, and if any cord or box part was missing they couldn't be returned. Don't waste a single brain cell on the workers at this store. Just use the Verizon chat, or the robotic chat function through the Verizon app. BE VERY CAREFUL on any promotion from Verizon. This store won't or can't disclose much...