Auntie Anne's — Restaurant in Woodstock

7/14/2024 The cashier was rude and unaccommodating when the POS would not honor my 20% off Coupon using the AA app. The male manager looked over and proceeded to repeat what the cashier said admitting that they have a new POS system that accepts some customers and not others. That's not my issue. That's a AA issue and anyone who wears a AA shirt. There was no offer to accommodate my coupon until I asked if he couldn't manually honor the discount as a manager. He proceeded to be rude, argue with me and made me feel inferior in a full shop of customers while the cashier smiled and giggled. He said if you can show me where it says you get 20% off I'll do it. How is he a manager and doesn't know what current promotions are for rewards members? Then he tells me it's just pretzels and continues to badger me with a series of have a good days as other customers look on and laugh. What a humiliating experience. I only came into the shop today because my son wanted a pretzel before we left the outlet center. He needs additional training on customer service and clearly is not fit to train his employees on what is acceptable professional etiquette. When I pulled my card out to pay, placing it on the tap to pay device, he had comped my purchase. While this may have felt like a victory to him, it wasn't because I did not ask for my purchase to be comped. I only wanted the 20% off like my app rewards coupon said I should get. Furthermore evidence of his incompetence as a manager are the fact they're sold out of watermelon lemonade and strawberry lemonade despite marketing signage all throughout the store for these items. Also, the 3 digital monitors were not operating while we were in the shop. Perhaps if he spent more time paying attention to store inventory and operations than trying to make customers feel crummy, he'd go further in life than being...

I was appalled by the way two male employees were acting in the store this evening, March 16, 2024. I walked into the store and there was a line so I held the door open until I was able to comfortably get inside. One of the male employees yells at me to keep the door closed. Okay no big deal. But the customers online all look at eachother and we laughed because the tone was just rude.

Their mouths and attitudes toward all of the customers was atrocious! Then a couple walked in and also held the door open until there was room inside and another male employee yells "Hey Hey I would hate to break up your love fest but you got to keep the door closed" "thanks bro". While laughing. Now we all start looking at eachother I'm shock. As I approach the counter to place my order they are making fun of the couple they just yelled at.

At this point my friend and I had, had enough. So I look at them and say you all need to grow up and learn some customer service. This place is ghetto! Honestly I am very surprised more paying customers did walk out.

These kids were either high on drugs or completely immature. They need training or need to be replaced. I would never step foot in that...

Super disappointing. I went here today and after waiting 10 minutes in line (only 2 people were ahead of me) I decided to leave without ordering anything. NOTHING was made at all and ready to go. 15-20 minutes to wait for pretzel dogs, 12-15 minutes for salted pretzels. However she told me cinnamon pretzels were almost ready and I could have those or they could make them plain... 🙄 The lights and screens were completely turned off, only 2 people were working so I'm assuming they're under staffed like everyone else is right now, but that doesn't excuse the fact that everything was filthy inside as well. Flys were inside both alive and dead. This wasn't my first experience like this either. Last time was in July and it was the exact same way, albeit the lights were and screens were working and there were more workers, although most people weren't actually working. They had flies AND wasps inside and it took 40 minutes to get through the line (5 guests ahead of me) and each one waiting just as long as me. They said it would only be 15-20 minutes then too. Save your money and your time. I'll likely never return to this location unless they completely rework they're entire...