Jim's Pizza and sub — Restaurant in Worcester

I've been doing business here since I moved nearby a year ago. I usually get the pineapple pizza, which is really good. Yesterday I bought the same pizza and it tasted off. It did not taste good at all. I called and explained that the pizza was not good and the person that answered transferred me to the manager, who immediately gave me an attitude saying "nobody complained about the food today, so I don't know what to tell you!" After talking back an forth with him, he finally agreed to make me a new one, but I had to bring it in myself, whatever, so I went down. When I got there he was clearly agitated when he was talking to me. Telling me to calm down when I was clearly calm and he wasn't. He was treating me like I ate half of the pizza and was trying to get my money back. After a while another guy came and he was more respectful when talking to me and understood where I was coming from. When the new pizza came out it was like night and day. I was happy with the food after that, but not with the service from that "manager." Would be five stars if it...

We ordered Jim's Pizza for the first time. We ordered through Uber Eats on a Friday Night. The food arrived on time. Our order consisted of a Large Hawaiian Pizza, Small Spinach and Feta Pizza with extra cheese, Greek Salad, and Large Onion rings. There are many positives to write about with our food choices.

The onion rings were the style I prefer, and they were delicious. I was also blown away when I saw the Greek Salad (just look at the picture). I am so used to getting a ton of lettuce and minimal veggies and cheese when ordering Greek salads elsewhere lately that this Greek salad stands out. The bread crumbs, olives, large quantity of feta, along with the veggies really delivered. The Hawaiian Pizza was very good but it didn't blow me away like everything else. The Spinach and Feta pizza really hit the spot and was a cheesy spinach delight - yummy! Well done!!

I've driven by Jim's so many times, and I am glad we finally tried it. I foresee another Greek Salad being ordered for a weekday...

Today, I had a disappointing encounter with Jim's Pizza, a long-standing Belmont Street business. After over 40 years of operation, the restaurant has recently come under new management. I typically, head home for lunch or bring my own. But, I was at the right place today. Upon entering to order a wrap, I noticed a customer requesting financial assistance from the manager. Overhearing, the customer shared, he was down to his last $10.00 for the week and pleaded for food. He even offered to come back after pay-day. Unfortunately, his plea was rejected, I stepped in and offered to cover the full cost of his meal. I found the management's lack of empathy disheartening, given Jim's Pizza's reputation for kindness and generosity under its previous ownership. While I understand that business is business, I question whether this new management will maintain the same level of satisfaction as its predecessor. Personally, I will not be a customer again. We have to look out for...