Moe's Southwest Grill — Restaurant in Wyomissing

Wyomissing Moe's was one of my favorite places to eat for quite some time. However I see that Corporate Greed is starting to take over like most other places. Stopped by on May 30, 2025 and really looking forward to getting a Nacho. The last few times I have come to this store I no longer got the "Welcome" which I believe made this place stand out above all others.

It appears now that Moe's is making all Nacho orders "To Go" regardless if you are ordering the item in the store or not. There is a significant portion size difference between what you put on the tray and what they put in a small plastic container.

I was told that this is how they make them now and was first told that the portion size is not different. Then I was told that they are now making them all "To Go" so the portion size is what you should have been receiving. However the price is still the same or more. I see this as Corporate Greed and trying to cut corners to save a little hoping that your customer does not notice. However with the Nacho it really stands out.

Now I did speak with a manager there and she did offer to make the Nacho the old way but I did decline since they already made a Chicken Club for me. I didn't want to waste food.

I have noticed that the Chicken Club is being presented different then it has in the past. They seem to stack the two pieces directly on top of each other. In both my cases I have had this it makes the item rather soggy and something I would not like to eat. Maybe it is just me but small things like this make a huge difference to the customer experience and deciding if I want to go back.

I do know for awhile they have changed their cheese to a white cheese. I do believe the cheese Moe's used before was much better. I have had hit and miss on the lettuce. Some times I get the shredded lettuce which I prefer and sometime they have much larger lettuce which I don't think is good with their products. In my opinion consistency would be better and again small things like this make a huge difference.

They are very quickly to tell you that something is going to cost "Extra", which is a good thing. However both my wife and I have had to remind them on the item we are getting that Guac is included and not "Extra". This comes down to proper training and again it makes a huge difference on the customer experience. They are staring to make me think that I am in Chipotles where it seems like everything cost extra.

The point system has also change and not for the better. They had a simple point system that once you hit an amount you got 10$ which could be used on anything. Now you need a specific amount to get a specific item. It also takes a lot more to get the item. Again I see this as Corporate Greed. At one point they had a good App for their system. They made changes and redesigned it and I can't see how it was for the better.

I do hope that Moe's will go back to the way they was before because this was one of my go to locations for this...

The team at the Wyomissing Moe’s is well-equipped to handle any tactical situation. They operate with military precision, assembling burritos and tacos with impressive speed in assembly-line fashion. My intel indicates their salsa comes in multiple varieties, each one a potential weapon of mass deliciousness. Thankfully, on this mission, the team’s strategy included unlimited chips (a detail I consider crucial for any Gotham citizen).

A minor glitch in the mission parameters. A rookie error, some might say. A misstep in the Bat-plan. Boy Wonder had his appetite set on a “soft shell” kid's taco deployment. Through a communication lapse (sometimes even BatmanJawn makes mistakes), a “hard shell” was delivered. Fortunately, Agent Gigi (a real hero in my book) resolved the situation and a soft shell was whipped up with the swiftness of a Batarang!

I've met the owner of this Moe’s - Travis. He is a heroic mastermind. Manager Jess is Wonder Woman in disguise! Her team of Amazons display their strength with every quality Southwest creation they make. They always greet my Justice team with a friendly smile and a “WELCOME TO MOE’S!”

Moe’s offers a colorful and lively atmosphere, perfect for a civilian disguise. There’s ample seating for both undercover operations and family gatherings.

Free chips & salsa, and a salsa bar?? Who can beat that? They've even got meal kits with more options than bat-tools on my utility belt! Thanks for the great experience and Wonderful service, Jess, Gigi,...

Delicious food every time. 👍👍

The homewrecker burrito bowl is my favorite. The different salsas that are available are great too. Sometimes they try different salsa flavors out with what seems to be beta testing. Currently there is a great black cherry Chipotle salsa that is labeled as available for a limited time. Don't forget the free tortilla chips with every entree. Good stuff!

Select the ingredients that you want. You don't have to pay extra for almost any of the ingredients that you go for.

They have an app for ordering ahead with full customization options - although sometimes you'll order ahead and the order won't be prepared until you arrive; honestly not sure why that happens. That app works well though and is user friendly. They have a loyalty/rewards program, as well. Earn points each time you order.

One thing to note with the app, is that you can't split ingredients up in terms of portions like other places might allow you to. For example you can't get half black beans and half pinto beans. You have to choose one or the other.

Play sometimes have promotional offers to help bring you into their location such as discounts on specific items or combinations. Or bonus points if you order within a certain amount of time. The bonus points can get used to...