Panera Bread — Restaurant in York Township

I just wanted to leave a review for anyone who is considering ordering delivery from this location. I have ordered before with no issue, but after what happened with my order today, I will no longer be going to this Panera.

I get a call from my dasher, and he is telling me that the South Queen Panera does not have my order. I have a confirmation email that shows South Queen is the right location, but I genuinely thought maybe I had mixed up the locations. After double checking many times I realized it was indeed ordered for South Queen. My dasher (bless his soul) then asks them to check again, and they still insist they do not have the order. After a little back and forth trying to figure out what is going on, they claim that the order was actually already made and picked up by someone else. This confused me, but I thought okay, maybe the wrong person picked up my order. I had ordered through the Panera app, not DoorDash. It never updated to show the order is in transit, but rather that it was still being worked on, which I also found weird. The dasher then tells me to cancel the order and request a refund, which is fully understandable, as he had already been waiting for quite a while. I waited a little while for the order to potentially show up, but as I feared, it never arrived. 😟

When I tried to obtain a refund on the app, it was not allowing me to, and instead prompting me to submit a guest complaint form. I spent 50 dollars on this meal, and I really wanted to know I was getting a refund so I could order from somewhere else with peace of mind. I’m not like a billionaire lol.

I then called the store and spoke with someone named Jamie if i recall. When trying to explain the situation, I got cut off and told I would have to contact DoorDash. I then explained that I ordered through the Panera app, not DoorDash, and would just like to get a refund since I never received my order. I then gave the lady on the phone my order number, and when she first checked, she said the order was not in her system, which again is weird, because they told my dasher they gave it out already. Then I tried to inquire if maybe it was accidentally picked up by someone else, and was told that no, that isn’t a possibility. I then asked, well how should I go about receiving my money back, because I never got my order? After giving my order number one more time, I was told that I was being refunded. I’m confused, did you have my order in your system or not? I felt really bad about the whole situation and told the lady to have a good day, and she said “what was that?” in a rude tone, which was present the entire call. I work in customer service too, so I totally get it. But if someone spends 50 dollars on food and doesn’t get it, I’m apologizing and making things right, not being super defensive and frustrated with the person. I’m upset because Panera is one of the few healthier fast food options, but I didn’t really appreciate how they handled this whole situation, so I won’t...

I am a Denist in are and never being humiliated before any other place in united states except 2 employees who were taking orders drive thru ( a guy with beard and there was another female staff ) between 11:30 am -12:15 pm . He charged my car , made me wait 25 mins and popes out his head from window after 15 mins with statments that we have 18 orders ahead of you ? I mean why would you take the order and additionally , why will you charge my card if you r that much back ordered and running behind . It’s not your responsibility to let the customer know that we r running behind . I belong to sikh religion and wear turban on my head . This thing happened to me 3 times before i tried to overlook and i am writing this reveiw now to let the managemnet know that even though i am just one customer but thia will ruin the system . whenever I order , they would always do that both of these employees ( guy with beard and other one female staff who is there . They see me and always make a face , that guy is extremely rude and when i questioned is this because of turban on my head , she said i can call the police ? I mean you humiliate me bcos if my appearance , charged me 33$ , gave me no food after 25 mins wait and that’s...

DO NOT expect this restaurant to honor special requests for GLUTEN sensitivities. I ordered 2 Asian chicken salads--one regular, one gluten-free. That meant omit the wontons and baguette--it was simple. When ordering, because of GF request, the manager Michelle had to step in. We talked, I thought she was clear and order was taken. I could hear them talking in food prep area to expedite a gluten-free item. I get the salads and leave. When we open the salads, one has a special sticker on it, but BOTH are covered with crispy wontons. I cannot eat any salad. I call and speak with Michelle, who seemed confused about why wonton crackers were a problem. She says she will try to refund the payment but will send me coupons. As if I'm ever going back to this Panera. #1 Panera, educate your managers as to what gluten-free is. #2 Please assume I will never return once you've dosed me with gluten, so coupons don't matter. #3 If you say you're returning the payment, do so. It's been four days and charge is still on my credit card. For GF people, salad is usually safe. Not at this low...