Starbucks — Restaurant in Yuma

Edited review: Well... I had issues with Starbucks on the curve after a year of a good relationship, I noticed with new employees that my drinks started to be different on most orders and I spoke up to the shift "manager" who must be new to "managing" because she use to be a barista and was great at that role but when I provided feedback, I was told I can go to other stores. She dismissed me and completely ignored me after that. A skillfully trained manager would have responded, "Ms. Customer, we take your feedback seriously and thank you for being a loyal tenured customer. Let me get your drink right for you. We want you to have a great and consistent experience at Starbucks as it's our customers that have made us a 66 billion dollar corporation. Let's find a working solution for you. " But, nope. That was not the outcome, and when I escalated the situation to senior leadership via email, I got a response. However, when I responded to their response, I never heard back. There are many up and coming coffee shops. I believe Starbucks has forgotten what the customer centric model is all about. I wish nothing but the best for the team at the curve. I hope their experiences shine bright into their life's lessons. There will come a time in their life that they will reflect upon these past few months of experience with me.

Starbucks at the curve...🛑 SLOW DOWN. Starbucks "handcrafted" drinks means they are NOT one size fits all. I have had to have my drink corrected on SIX different occasions over the past 6 weeks. On two of those occasions, I ordered on the app for ease 🧐and convenience only to have to stay in store while the drink was crafted correctly thus creating a 20 minute wait for my drink to be remade several times. All to be responded to by the employees as if I was inconveniencing them🙄 employees🔊 without your customer's, you don't have a job. Customers want to feel appreciated, cared for and treated well. Customer's do not want to hate going into your store. ESPECIALLY if the customer spends a car payment every month to buy from your...

Have been a Starbucks customer since an assignment in Tacoma, WA, in 1995. Love the company. This morning at 0600 I was the only customer at the Big Curve Shopping Center Starbucks in Yuma, AZ. Several months ago I had a bad experience there (lost my drink order 3 times in 15 minutes) and swore off that shop. Well, the location, design (very light and open), and great chairs lured me back and I have, for the past 6 weeks or so, been a regular there in the afternoons. No more. Learned my lesson. Got all comfy this morning, had my mocha and . . . no internet. It happens. So I asked about it and was told "Oh yeah, our internet service is terrible" . . . and that was it. Everyone just went about their morning routine. I mentioned that I had been coming in regularly for several weeks and had never had this happen before and got . . . a pleasant stare. I asked if maybe they needed to reset the server and got . . . a continued pleasant stare. I closed up, headed to the Pacific Avenue Starbucks and am enjoying a Veranda blend as I type this. When it works well, Starbucks is a community and we are all kinda partners in the experience. I don't expect to be adored, but (as with the 3 strikes drink event) no one really cared to give a damn and figure out what was going on. If they had checked and said . . . "It's down we'll get it fixed," I'd be okay, but "our service is bad" is just a blow off the...

I literally am a Starbucks fein but this most recent visit I was trying to do a cute little TikTok trend to order matcha powder on ice so I can mix my Fairlife protein in it and I had explained that. Tell me why these girls try charging me 10 dollars I wish I took a picture because I was absolutely dumbfounded but it gets worse lollll I ask to just be charged a matcha latte but just make it the way I had requested and no lol I ended up just giving up because that’s INSANE. I don’t know if I’m sensitive but they told me that “they see these little hacks” and “they aren’t real” how it was said I lowkey took it as I was trying to skimp out of paying money which isn’t the case because I literally drain my paychecks on you guys or did lol. Maybe it is policy but I have worked there and I feel like it never hurts to be nice especially when I’m asking to pay even full amount for a made drink. Moral of the story the bomb baristas a Dutch bros not only made my drink with a smile but asked how much matcha I’d like gave me a big ol cup with plenty of room for my Fairlife protein shake and ON TOP OF THAT didn’t charge me lol go to Dutch save your...