Sonic Drive-In — Restaurant in Zephyrhills

UPDATE - we returned 2 weeks later to claim our missed order and the girl was unhelpful and seemed to have no idea when we told her our name that was written down on a list to claim our missed order. She was completely unhelpful and had nothing to offer. There's an issue if you have to keep a running list of names for people that have a missed order that's owed, and it's pretty dumb when that list isn't readily available for anyone that's actually working the shift to know what to do. She asked for the manager's name I spoke to, I don't remember and don't recall if he ever offered his name. I'm not sure but how many managers are there really? This is how trust issues develop from taking someone's word. Never again.

They get pretty busy here, so we stopped coming for awhile as we don't like to wait long for for fast food. Times got longer and longer and we typically had something missing with our orders, usually a sauce. Well after a long hiatus we happend to stop by at the most opportune time and were the exact first order before they had a plethora of people pull up. We actually pulled into a working parking spot that we could pay by card (hurrah!) and the food came out relatively quickly. Everything went off without a hitch, so we thought. Drove home ready to dig in and then realized we were shorted our hot dog order and we really didn't wanna drive back. Called them and they said they see our order sitting on the counter and we can claim our missing order at any time. Staff have always been friendly, but man they really need to check their stuff before taking things to customers. Granted, we should have checked our order before...

Honestly it's hard to eat here. It always takes forever to get my food and the timing is always wrong so when I get something really fresh that took 30 minutes there is sure to be something not fresh at all. Everytime I go it's always this way. I wish it was different cause I enjoy Sonic but this one is impossible to eat at if you want to be fast. The cold items do get to you fast and taste great but it's the Breakfast Lunch and Dinner that make it feel like the wait isn't worth the food. They are very stingy with free water when I asked and could only give me a bottle one time that they charged me for by as much as they could it seemed like. Then other times they give you something that required a fork and don't include it and rarely put napkins in for everything. The business is certainly cutting every corner it possibly can and it's at the expense of the customers happiness. I've been to a lot of other Sonics and I have to say I've had a much better experience then this restraint. It's a shame too. I really enjoy Sonic and I can't say that enough. Hopefully they can turn it around but it's been this...

I'll tell you this much, I used to work there as a cook. The new General Manager is a good man who is doing his best to get that place up to standard, but it's hard when the old crew of Assistant Managers hardly lift a finger. At one point, I was the only cook filtering the oil in those fryers. I would come back from my day off to a complete and utter lack of care or consideration to the customer. If you're actually going to consider eating there, do it in the morning and don't eat any fried foods. Not to mention they clean the ice cream machine out, oh.... When the ice cream looks dark yellow/green. Please, take care of yourselves and your bodies and don't eat at the Sonic's in Zephyrhills. Edit: The fryers have to be cleaned in a certain way, when they are cleaned, or else you end up with microscopic metal shavings in the fryer oil. I ended up having to go to the emergency room for abdominal bleeding thanks to a few lazy cooks. Since I worked there I would eat the fried foods a lot more frequently than others, so everyone else may not be in as much a risk as...