CATHEDRAL PLACE RESIDENTIAL COMMUNITY — Attraction in Brisbane City

WARNING READ THIS BEFORE BOOKING!!!My girlfriend booked a room at this place for my birthday, a 2 bedroom appartment at cathedral place in the city. When we got there, check in was super quick and then we got up to our room at around 4pm 8th of June. We walked into the room to find that it was an unfinished renovation flat. -The fridge was brand new and had plastic wrapped shelves which should of been taken out and setup so I could use it.-The microwave was out sitting on the bench not plugged in- Dirty bench tops everywhere covered in this black dirt pieces -Dirty floors, foot prints from workers left inside and out.-No light bulbs in lights-Bathroom was not cleaned, as a Dove soap bottle was still in our shower.- dirt and leaves all over the balcony and room floors, which Jackie told us came from the guys setting it all up. Which he believes justifies why it's not clean for our stay.- This was the first hotel I've had to supply my own toliet paper because our bathroom hadnt been cleaned and reset we only had a quarter roll for 4 people.- We were told that because we got offered some extra time to sleep in this unfinished renovation flat that it would be enough for the inconvenience of paying over $200 to stay in a mess for my birthday.What I find odd is that all this was is a mistake on the hotels behalf. My room wasn't cleaned and they wont simply own up to the fact they didn't provide the service I paid for, my room wasn't setup.I have video and photos I need to upload and I'm taking this further.Jackie told me he would email me and he didn't so I called up and he finally emailed me back which I'll also attach to this so you can all see how these people operate.Avoid this place, Unless you want an dirty room and bad customer service.They offered us 50% off our next stay as compensation, I don't accept this and I want a full refund because we paid in good faith that we would receive a clean fully functional room. Not a place that is currently being renovated left in a mess.Jackie who is the acting manager, declined to let me speak to the actual manager after he tried to explain that our room being messy and unpacked was ok because...

You know you're hotel experience is going to be less than 1 star when your first action upon getting to your room is cleaning. This is made difficult when you are given no cleaning products. The kitchen floor being sticky was very disconcerting. The location is almost the only reason to stay here and I would definately say go somewhere else. Whatever pluses there are are offset by a staggering amount of problems. During my first 2 hours, 3 hotel occupants and a permanent resident all informed me of how unhelpful and apathetic the staff were, (with one couple having to wait 3 hours for their "organized" after hours check in). The hotel itself is in terrible shape, very rundown in some areas (e.g. lift button panels half falling off, sliding wardrobe doors needing to be lifted open, powerpoints not working, etc) and despite the hotels claims, they did not provide any cleaning agents even after complaining and being assured that they would be provided eventually. Every query and complaint to staff was met by a reply similar to "that is "another" departments area. We will let them know for you" followed by zero action. The pool was one of the only high points but was mitigated by the deplorable condition of the sauna. A situation I watched left me dumbfounded as a resident could not retrieve her car from the carpark due to a payment machine fault. With the price of her stay increasing and after a long wait, a staff member tried calling someone once, got no reply and proceeded to tell the resident there was nothing she could do before leaving. I have also had a letter put under my door explaining that due to my apparently repeated ignoring of origin energy's letters, my hot water is being cut off. Not the most fun thing to deal with halfway through a holiday. Attached is a photo of what happened when I wiped a wet sponge across the floor and compared to...

The good stuff: Brilliant location (right next to Fortitude Valley), fairly cheap price The bad stuff: Female staff member on reception (at about 1pm on Sunday 8th March) was extremely unhelpful and acted like a robot (no interpersonal skills whatsoever). Both the common areas of the hotel and the room were dirty; there was a massive puddle of water (slip hazard) at the bottom of one of the stairwells on the mezzanine, we saw several pieces of rubbish left around the foyer, including a bottle of orange juice in the middle of the mezzanine floor and a half empty bottle of Corona on a book shelf. Room was very below average; TV was not tuned and could not be tuned due to poor reception (despite being in inner city Brisbane), there was only one air con remote for the entire unit, despite there being two aircon wall units (strangely, the main bedroom with ensuite didn't have an aircon wall unit, the 2nd bed and the lounge had the aircon units, had to leave main bedroom door open in order to feel aircon from front room aircon wall unit), bedsheets were dirty (brown stain on supposedly fresh sheets), room not cleaned properly (found a dirty childs balloon in the middle of the lounge floor after we walked in, a pair of earrings on a window sill from a previous occupant), very insecure door lock (only had a basic bathroom style door button lock with a key on the other side, no ability to bolt the door or anything), damaged furniture (including a bedside lamp which was hanging apart and which wasn't even plugged in behind the bed).

Basically, this place NEEDS a massive renovation, and the staff (both admin/customer service and cleaning) need to be trained better. This place, with its location and existing facilities (pool etc) could be amazing if it was just staffed better, cleaned better, and if the rooms were in...