OzFoodHunter — Restaurant in Brisbane City

Total mess. Tried to order and the site said it wouldn't accept my card, despite no issues, so I tried to order from another place also via ozfoodhunter, and everything went through fine that time - screen popped up that said it had gone through and my order had been received. The order never arrived, but when I went to check the first order was still there as pending and the second order didn't exist. Called them, and had massive trouble hearing over background noise and constant beeping, person said they'd call me back and didn't, I called again, same thing.

2 hours later, no food from anywhere, can't get an answer out of the ozfoodhunter people, the order that didn't go through is still trying to process and charge me, despite the restaurant being closed for the night, and the order that did go through apparently no longer exists, and the place is also closed for the night.

Not going to be trying this again.

I'll also note that a large number of the 5 star reviews here are using the same picture, and...

Placed an order via the app at 5:20pm. App said it would be ready (delivered) in 45 mins. Half an hour later, got a confirmation text saying my order would be ready in 80 mins!! Rang the restaurant at 6:30; they said that OZFoodHunter had had internet problems, and had relayed my order over the phone. After a series of issues with the restaurant, we finally received our meal at almost 8:00. While the restaurant had its problems, I still wonder why OZFoodHunter was taking orders when it was having significant problems in actually placing those orders, and not letting customers know of delays upfront?? If I had known that our meal would take over 3 times as long as expected, I’d have got drive-thru Maccas. Small children were kept hungry and a birthday dinner was ruined. App difficult to navigate, full of spelling errors, nowhere to place a restaurant review, and keeps crashing. Will...

TLDR: Don't bother and stick to the apps that actually work (e.g. Delvieroo, MenuLog, Ubereats).

I ordered for the first time through OzFoodHunter and was given a delivery estimate of 40 minutes. 1 hour later I received an update that "my order had been accepted" and than I should expect the food within an hour (by which time it would be 2 hours after when I placed the order). I called the restaurant 30 minus after the latest estimate to be told "they have no idea when they could deliver the order".

While I get that restaurants can be overwhelmed and these things happen, I'm frustrated that neither the restaurant or the OzFoodHunter make any attempt to keep the customer (me) updated about progress, ETA, etc. And instead, I'm forced to try and ring both the restaurant and OzFoodHunter to resolve the situation and (in the end) cancel the order and...