Holt Renfrew Centre — Attraction in Toronto

Hey Holt Renfrew and Chanel Bloor,

I recently purchased a Red Classic Cardholder as an Anniversary gift for my girlfriend from Chanel Bloor Street at Holt Renfrew, Toronto. Not only was I impressed by the quality of the cardholder, but I was also tremendously impressed by the quality of service from one of your associates - Alicia Lee.

At first, I had a hard time finding an Anniversary gift for my girlfriend (covid made it ten times harder because stores were closed due to lockdowns in Toronto), but I thought I’d give it a shot and called the Chanel Bloor location at Holt Renfrew. Alicia picked up, gave me her number so that she could send me pictures of your products so I could see it in it’s actual form, gave me her honest opinions, and she was there every step of the way. Honest. Confident. Passionate. Optimistic. Selfless. The whole process took about a month, but through her awesome service, patience, and speedy response, we managed to pick one gem. She packed it really beautifully too! Her service is 10/10. Not even exaggerating. I’d be selling her short if I gave her anything less.

My girlfriend is super pleased. I am even more pleased. Thought I’d share this with you and give credit when...

Terrible online and in-person experience. I purchased a pair of earrings and necklace online to be picked up at the Bloor St location. After a few days of no email communication, I called customer service who assured me the items were at the store. I also received the online confirmation. I picked up the items at the store and halfway walking home, I checked the bag only to realize only one item was given. I return to the store and they informed me the earrings were still in transit. I asked the jewelry sales representative if they have the same earrings at the store which they didn’t. She stared at me and didn’t offer to find an alternative. Loss sale on her part. I will return the earrings when it finally arrives and won’t bother with...

Customer service department is useless, this company is unreliable for online order. Missing is missing, never taking care of customer who's doing online order. Only answer you can get is I will get you back in 24 to 48 hours, which seems like wasting your time is their 'luxury style'. Holt Renfrew uses unknown shipment company called Swyft, does anyone hear of this company before? TOTALLY SCAM AND THEFT COMPANY. Holt Renfrew cannot afford UPS for shipping your order, is that a joke? What kind of a company are you? Never does online shopping with Holt Renfrew. They will eat your money and say...