Sephora — Attraction in Paris

Do not go here. They are very very racist. I went into this store to get a price adjustment for some products that I bought online that decreased in price (to simply return at the higher price and rebuy my products at the lower price). There was not a receipt included in the box in which my order came. I showed the cashier my itemized order confirmation for proof of purchase. She then got the manager, Isabelle, who was incredibly racist. She proceeded to ask me if I showed the products I had brought into the store with me to the security guards at the door. Who enters a store and displays what's in their bag? I said no why would I do that. She then proceeded to say that she wouldn't be able to tell if I had just taken these items from the store. First of all these are online only products, so how would I steal them if they're not found in the store. Second of all that is incredibly racist of you to suggest that I would steal something when you would not say that to a white customer. I would also like to point out that I spend $1000 a year at Sephora in the United States, which makes me the top membership level there. I was incredibly disappointed to receive such bigoted treatment and harassment in Paris, France. This manager, Isabelle, then proceeded to call her colleague because she supposedly could not accept my return and repurchase even though I offered ID, credit card information, and proof of purchase. It is sad to realize that despite what you act like, people will insist on treating you in a racist manner. I finally received my price adjustment, and was greatly upset as I left the store because I do not deserve to be treated like a common thief when I spend so much money at this store. Sephora needs to retrain their employees.

N'allez pas ici. Ils sont très très racistes. Je suis allé au ce magasin pour obtenir un rabais du prix de certains produits que j'ai achetés à un prix plus chère. Il n'y avait pas de reçu inclus dans le coli dans laquelle ma commande est venue. J'ai montré au caissier ma confirmation de commande détaillée comme preuve d'achat. Elle a ensuite eu la gérante, Isabelle, incroyablement raciste. Elle a ensuite demandé si je montrais les produits aux vigiles quand j'ai entrée le Sephora. Qui entre un magasin et montre ce qui est dans son sac? J'ai dit non pourquoi je ferais ça. Elle a ensuite ajouté qu'elle ne pouvait pas vérifier si je venais de prendre ces articles au magasin. Premièrement, comment est possible que je pouvais voler ces produits s'ils ne sont pas trouvés dans le magasin parce que sont sur le site web seulement. Deuxièmement, il est incroyablement raciste de son part de suggérer que je volerais quelque chose parce que elle ne dirait ça à un client blanc. Je voulais faire remarquer que je dépense un mil dollars chaque an au chez Sephora aux États-Unis, ce qui en fait le plus haut niveau de membres. J'ai été incroyablement déçue de recevoir un traitement racist et un harcèlement sectaires à Paris, en France. Cette gérante, Isabelle, a ensuite appelé sa collègue, car elle aurait accepté mon retour et mon rachat alors que j’avais offert des informations, de carte de crédit et une preuve d’achat. Il est triste de se rendre compte que malgré ce que vous agissez, les gens insisteront de vous traiter de manière raciste. Je quitte le magasin très affecté parce que je ne mérite pas être traité comme un voleur ordinaire quand je dépense autant d'argent dans ce magasin. Sephora doit recycler...

My recent experience at one of your Sephora branches. What was expected to be a routine shopping experience turned into an unnecessarily stressful and frustrating situation due to a lack of cooperation and mishandling by several members of your staff.

There were two major incidents:

While shopping, I was accompanied by my mother, who was feeling unwell and could not walk or stand for long. I completed the purchase on her behalf and requested a tax-free form using her passport details. When your staff requested that she be physically present, I explained clearly that she was sick and unable to come at that moment. Despite this, they insisted.

Eventually, I decided to cancel the tax-free request and just asked for the items and receipt so we could leave, but I was told again that she had to come in and sign regardless. When she finally came in, visibly unwell, I understand that this may be company policy, and I respect that, but in this situation, some basic level of flexibility and empathy would have made a major difference. My mother was clearly ill, and the lack of cooperation from the team was completely unnecessary and inconsiderate.

Perfume Incident and False Accusation: During checkout, we returned a perfume to the cashier, but it was still included in the final bill. When we came back to clarify and retrieve the perfume we had already paid for, we were accused of trying to take another item — in other words, accused of theft.

To make matters worse, the cashier in question was nowhere to be found. We were told her shift had ended, yet other staff from the same shift were still present. We simply wanted to ask her one question: whether the item had been returned or not. That could have resolved the situation immediately.

Instead of investigating properly, your team told us to go to the police We contacted our embassy, and they asked to speak with the store manager. The manager never appeared and no one followed up. This added another layer of frustration and confusion.

The security team was also unhelpful. When they reviewed the footage, they did not even watch the full recording. They stopped right after the cashier placed the items into the bag and didn’t continue to the point where we removed the perfume — a critical part of the incident. Additionally, it was clear that at least one person witnessed what happened and chose not to speak up. This behavior is unacceptable and raises serious concerns.

At that point, it was only thanks to the intervention of the store director that things were finally resolved. She took the time to review the footage thoroughly. She sensed that something didn’t add up and had the integrity and professionalism to trust us as customers. She listened, paid attention to the details, and helped resolve the issue the right way. We truly thank her from the heart. Her actions made a real difference in an otherwise awful experience.

I would also like to sincerely thank Mr. Jean, who handled the initial tax-free issue with respect and professionalism. His approach was the only other positive part of the experience.

Again, I want to reiterate my respect for your company, its reputation, and its policies. Sephora has always been a go-to destination for me and my family. But what happened today, especially in the second incident, was completely unacceptable and deeply...

March 2025 Review: I want to take a moment to express my deep appreciation and thanks to Clarins and their exceptional staff, especially Linda. I have had the pleasure of interacting with her multiple times during my visits to Sephora Champs Élysée for my beauty purchases. Each time, she has been incredibly professional, attentive, and caring, offering expert advice and thoughtful solutions to any beauty-related concerns.

Her dedication and commitment to customer care truly stand out, making the shopping experience even more enjoyable and agreeable.

As a longtime Clarins customer, I appreciate the importance of feeling valued by the brand, and Linda embodies that perfectly.

Thank you once again, Linda, for your outstanding service! 🙏🏻

———————————— October 2024 review: I was invited to the Sephora Gold Event, and although a friend was supposed to join me, she had to cancel last minute. These events are always more fun with someone else, so I almost didn’t go. But I decided to attend, even if just for a few minutes. I’m so glad I did, because I ended up staying much longer thanks to Azzedine, Yama, Mario, Linda, and Sam. They made the experience truly unforgettable with their professionalism, kindness, and incredible energy. From the moment I arrived, they welcomed me with open arms.

Whether it was advice on Armani, Clarins, Gucci, Lancôme, or YSL, everything they suggested was spot on. And Mario’s makeup skills were out of this world—I don’t even want to take my makeup off tonight! The whole evening was an absolute blast, and I’m so grateful I didn’t miss it.

A huge thank you to Sephora for hosting such a fantastic event and for having such an incredible team. Make sure to be kind to these guys—they know how to make the experience perfect! 💄✨

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April 2024 review: Today was Sephora's Gold Day, offering a fantastic -25% discount, which made shopping a breeze. Additionally, I had the pleasure of experiencing the luxurious SHESEIDO lounge and indulging in their exquisite products. Camille provided me with an exceptional service, being not only knowledgeable but also incredibly kind and positive. She truly is the best skin expert to consult with. Don’t miss the champagne and great finger food. Huge thanks to Camille and to #Sephora #Sheseido #Clarins #Dior #Guerlain #Seasonly for the wonderful experience and lovely evening...