Liquidrom — Attraction in Berlin

TLDR: Yesterday, Oct 22nd, Sunday, me and my wife were offended by a crazy visitor first and then by a security guy. So, you should never go to this place because it is definitely not safe.

Longer story with some context. Liquidrom is a nice spa in the center of Berlin with a lot of expats visiting it, nice saunas and swimming pool. It is mixed textile-free saunas and changing rooms like almost everywhere in Germany, especially on the east.

Apparently, and this is important, the changing room is not a mixed area formally though you may observe men changing next to women. Changing area is an open area with several entrances without signs Man/women on doors, showers or walls. In order to distinguish areas, you are given an arm bracelet with a color differentiation. But even if you respect the color of your bracelet and choose the right area for your gender, you may see a person not far away from you changing dress. So, certain level of tolerance to a naked body of another gender is expected.

Here is the story. Me and my wife were about to leave and I was dressing up single in an almost empty space (we were one of few last visitors). Suddenly a man approached me and started shouting, using definitely obscene language, mentioning me, my wife and my mother. I managed to recognize that he is not happy because I was in a female part of the changing area. I checked signs on the walls and doors and could not see where "my" area is belong. So, I finished dressing up and was about to leave when same man approached me again and continued shouting. I asked him what does he want and why is not talking calm in a public area. The guy became aggressive, rose his voice even higher, continued screaming at me and my wife and was about to start pushing me. The security guy came and asked the offender to leave, I stayed to wait for my wife.

My wife dressed up and said that she is scared and is afraid to leave the building. We went to the cash desk/exit area where the initial offender was sitting and staring at us. I told the initial security guy to advise on how could we leave the building because the place is definitely not safe and the offender looks dangerous. The offender confirmed that indeed, he is dangerous, was doing some strange signs around his neck and said that I feel right to be concerned about my and my wife security.

I asked security whether we should call the police and sort it out a bit more formally or may be he could at least assist us to our car outside because though the offender left the building a minute before, my wife was concerned that he is waiting for us outside. The security guy started rising his voice. When I also rose my voice and asked him to calm down, he took up his hands and screamed "I swear GOD NO ONE IS ALLOWED TO ARGUE WITH ME!!! AND NO ONE IS ALLOWED TO SCREAM AT ME!!! I SAVED YOU FROM THAT GUY AND WHAT DO YOU WANT!!!". This was a bit unexpected tbh like in a Hollywood movie when a main character suddenly recognises that almost everyone, including security are kinda crazy and inadequate.

There were more visitors coming to an exit and a lady said loudly whether she can call a manager because the situation at the desk was looking completely out of hands. The security guy shout even louder at her "I AM THE MANAGER, THERE IS NOONE MORE TO CALL, GO OUT, DONT ARGUE WITH ME!!".

I felt myself in a situation when actually staying inside was as dangerous as going out, so, we went out, met no one and left.

So, at the end, we paid 60 Euro, the offender was not even warned with a hausverbot, the security guy did a poor job. I proactively ban myself from visiting the place again and recommend management to build a wall inside changing area (Berlin is good at it) with clear labelling where men/women area is. The security guy should be given another job which is not customer facing otherwise he is also risky for the business.

Hope you had fun reading it, I am fine, stressed, my wife could not go...

complete review under : severe misconduct from male staff towards a single female visitor including searching into personal belongings without consent and hostile authoritarian approach. WORSE EXPERIENCE IN A SPA EVER. And I am a regular in many other REAL sauna places : this place is a SCAM. You couldnt find lamer !

Detailed Review_

This place should be reported, boycotted and closed. It has been repeatedly flagged in reviews as “NOT SAFE FOR SINGLE WOMEN” (but it seems : also not safe for people of colors, different sexual orientations or for anyone representing a minority? All of those mentioned in the reviews of the last days!) with multiple reports of staff ignoring men who harass female guests (which annoyances I personally experienced too) or people arbitrarily declined at the door. Instead of protecting visitors, Liquidrom staff chose to bully me as a lone woman: they caught me discreetly checking my phone outside of the sauna, because I was waiting for critical news about my hospitalized partner abroad, and responded with hallucinating disproportionate hostility: extremely aggressive approach by the male-read staff, inappropriate tone, brutal and careless behavior, searching my personal belongings without my consent while I was in another room, confiscating my phone without notice, threatening me with security and calling the police when I complained about it!?? Finally forcing me to leave (shaking with stress) mid-visit with a dramatic “Hausverbot.” (As if I’d ever want to return to this place they mistakenly branded as a spa but that looks more like a very bad frat club, all built on AI only, ofc because their whole brains reunited would hardly put 2 sentences after the other. lol)

In view of the situation, the receptionist initially tried to refund me for the part of my visit I couldn’t use, but management arbitrarily forced them to retract that offer when I came back to the desk to leave, telling me instead to write an email for getting that refund. When I did (as they themselves requested), they dismissed it, ignored the waitresses who had witnessed the aggression, responded with generic “policy” copy-paste replies, and ultimately threatened legal action just for speaking out as a last intimidation effort.

The most worrying part: in their private emails, they don’t even deny the facts! They openly justify this hostility as their “normal procedure.” Meanwhile, dozens of reviews here, on Reddit and Tripadvisor describe the same pattern: actual male harassment is tolerated, while women who raise concerns are met with hostility or mockery. Tell me, what’s the point of dummy security if it’s only used to bully paying female guests?

All this, while charging premium prices yet failing at the most basic duty of a wellness venue: making guests feel safe and comfortable. You’ll notice they lazily reply to nearly every negative review here with gpt-generated templates that completely miss the point, if it was not so concerning it would be hilarious.

Overpriced, overrated, sinister spot, run by a deeply misogynistic and discriminatory culture. I’ll report it to customer protection associations and everyone who experienced this should really do the same.

Save your money and your nerves: Berlin, our mul-tti kulti city, has far better, safer wellness places... even the small kiezsaunas are paradises compared to this...

I remember Liquidrom from the mid-2000s — a relaxing spa where you could blissfully lose track of time. Fast-forward to 17.05.2025 and the place has morphed into a maze of rules, weird pricing, bad customer service, and a reservation system that feels like it was designed by someone who read Kafka and thought, “Yes — but with QR codes!”

Communication & Customer Service -- Mysteriously absent. Reservations are strongly encouraged and come with a non-refundable €2.50 fee (which only applies to your entrance if you show up). Need to cancel or adjust a group booking even months ahead of time? Good luck. Emails disappear into the void. WhatsApp messages are met with silence. Even in-person attempts to resolve anything are dismissively redirected back to — you guessed it — the website, with the wearied air of someone who’s explained gravity to a goldfish for the hundredth time. They don’t actually listen but wait for you to shut up so they can condescendingly restate opaque policies. It’s anything but “entspannend”.

Check-in process -- Efficient only if you possess clairvoyance. Reception was curt, and if you're more than 5–10 minutes late, your booking may be cancelled. It’s up to the customer to make up for the systemic inefficiency. We were a group of four. Each person must present their own QR code (no group-friendly option, naturally). If you haven’t got them already pulled up and ready, you’re impatiently ushered aside to fumble through your phone under poor signal. They don’t know how to pull up reservations over their system. We weren’t alone, we saw several other guests experiencing the same hectic confusion. It felt like playing an escape room just to enter a place meant for relaxation.

Pricing -- Convoluted and stingy. Want to use the sauna and the pool? That’ll cost extra. This kind of tiered pricing model in a spa was new to us and felt unnecessarily petty. You’re also warned at the door: lose the NFC wristband and face a €150 fee. Anyone familiar with this tech knows the wristbands cost under €5 and take seconds to reassign in a system, assuming you know the locker number. Drinks and snacks? Predictably overpriced.

Structure & vibe -- Some structure is fine, but here it veered into over-regulation. Signs were plastered everywhere, mostly listing what not to do. It left us uncertain about what was actually allowed. The vibe leaned bureaucratic rather than serene. Despite the saltwater pool stating rules about it a quiet zone, it was super noisy, making it difficult to enjoy the chill beige tones of the carefully curated underwater adult contemporary jazz radio station. The constant use of the NFC wristband to unlock basic amenities added a flavour of low-level prison surveillance.

Staff -- The staff appeared stressed, apathetic and powerless. We genuinely felt for them — it didn’t seem like a pleasant or supportive environment to work in.

All in all, it felt less like a wellness experience and more like a social experiment that we couldn’t stop deconstructing afterward. If you’re looking for genuine relaxation — without the surreal undertones — I’d recommend heading to Vabali instead. Same price range, same idea… but without the existential dissonance. You...