Griya Sriwedari — Attraction in Pulau Bali

We have stayed here two weeks, and found it to be very comfortable and quiet. Great mattress, best-working toilet we have ever had in a hotel, well-working AC and fan, mosquito netting over the bed, small fridge, closet, large terrace and comfy sofa which overlooks a small garden with trees (pomelo, guava, mango). The hosts were very welcoming and caring. However, there were a few minor issues: the wash basin had only cold water, the shower really needs a make-over (a glass partition wall and door, more light), and there was no manual to the Smart-TV (I didn't use it at all, just couldn't manage it no matter what I tried). My husband loved having nasi for breakfast (extra spicy at his request), I had an veggie omelet a few times but there was too much oil in it to my liking, so bought yoghurt at the large Bintang supermarket (take a taxi) for breakfast. Laundry can be done for a good price, the hotel will take care of this for you. There was a coat stand on the terrace, but that didn't work very well for laundy I had done myself (wrong shape, and it was knocked over several times by the wind). We've sat on the terrace for hours: it's very shady and so not very hot. The walkway to the entrance/ex it was very good (unlike the rest of Ubud, which has horrible sidewalks). |Nearby, we had dinner at Fair Warung Bale and coffee at Anomali - both are highly recommended. You will also find the small but lovely Luweng shop nearby (great for non-touristy souvenirs past the entrance), a branch of Periplus (books); there's an ATM nearby at a supermarket (there's two supermarkets next to each other, go to the one on the right).|This small-scale hotel is highly recommended to those looking for tranquility and who don't mind not having a pool. However, we do not recommend Ubud: there's no public transportation and taxi drivers will not take you to any place they consider to be nearby, sidewalks are absolutely horrible, the worst we...

I had to cancel my booking due to unacceptable conditions and an overall unsafe experience.

When I arrived, I noticed ants in the room, and later that night, both a gecko and a lizard appeared. The wooden ceiling had visible holes, allowing insects and small animals to enter the room. This made it extremely uncomfortable and impossible to sleep, and I did not feel safe staying there.

I attempted to cancel the booking through Booking.com and request a full refund, but the owner declined. As a result, I had to cancel and pay the cancellation fee, which included the first night's charge.

To make matters worse, I was waiting for friends to pick me up (as I had luggage and did not feel safe walking alone down the dark alley to the main road), when the owner knocked on my door. He had seen the cancellation and told me I had to leave immediately. When I explained I was waiting for my ride, he insisted I wait outside. He refused to help me with my luggage until I insisted.

In short, not only was the room unfit for guests due to cleanliness and safety concerns, but I was also effectively forced out of the property after paying for a night I did not use.

When I contacted customer service Booking.com to complaint for a full refund given the situation, I haven't heard back. I am a bit disappointed...

I had to cancel my booking due to unacceptable conditions and an overall unsafe experience.|When I arrived, I noticed ants in the room, and later that night, both a gecko and a lizard appeared. The wooden ceiling had visible holes, allowing insects and small animals to enter the room. This made it extremely uncomfortable and impossible to sleep, and I did not feel safe staying there.|I attempted to cancel the booking through Booking.com and request a full refund, but the owner declined. As a result, I had to cancel and pay the cancellation fee, which included the first night's charge.|To make matters worse, I was waiting for friends to pick me up (as I had luggage and did not feel safe walking alone down the dark alley to the main road), when the owner knocked on my door. He had seen the cancellation and told me I had to leave immediately. When I explained I was waiting for my ride, he insisted I wait outside. He refused to help me with my luggage until I insisted.|In short, not only was the room unfit for guests due to cleanliness and safety concerns, but I was also effectively forced out of the property after paying for a night I did not use.|When I contacted customer service Booking.com to complaint for a full refund given the situation, I haven't heard back. I am a bit disappointed...