Don Quijote Asakusa — Attraction in Tokyo

I recently had the opportunity to visit Don Quijote Asakusa, and I must say, it was quite an experience. Don Quijote is a well-known retail chain in Japan, and this particular branch lived up to its reputation as a unique and bustling shopping destination.

The store itself is massive, spanning an impressive 6 or 7 floors. As you enter, you're greeted by a couple of fish tanks housing massive eels, which adds an intriguing touch to the ambiance. The sheer size of the store can be overwhelming at first, as you're immediately surrounded by a wide variety of products and enticing deals.

One of the highlights of the store was the first floor, which was a haven for snack and treat enthusiasts. It offered an extensive selection of snacks and treats from various regions, allowing visitors to explore the diverse flavors of Japan. I particularly enjoyed spending time on this floor, indulging in the delightful shopping experience.

Considering the high volume of customers, I was pleasantly surprised by the relatively clean and well-maintained environment of the store. Despite the constant foot traffic, the shelves were well-stocked, and I didn't come across any empty shelves during my visit. Don Quijote excels in providing a vast array of products, ensuring that shoppers can find almost anything they're looking for.

However, I did have a minor complaint about some floors where numerous vocal ads were played at ear level and at a volume that was way too loud. This made the shopping experience a bit unpleasant, as it created an unnecessarily noisy atmosphere.

On the positive side, Don Quijote Asakusa offers tax-free shopping for tourists, which is definitely a bonus for travelers looking to purchase souvenirs or beauty products. Just remember to bring your passport and ensure that your total purchase exceeds 5500 yen to avail of this benefit.

In conclusion, Don Quijote Asakusa is undeniably a super fun store to visit, and it's worth stopping by when exploring the main districts of Japan. With its vast range of products, it's an excellent place to find unique souvenirs and explore the world of Japanese snacks and treats. While the presence of loud vocal ads can be a downside, overall, Don Quijote Asakusa offers an exciting and memorable shopping experience.

Side Note: Pokemon Cards: They have a vending machine outside where you can get a few cards for I believe 500 Yen but that was only sign of Pokemon...

Wednesday, October 23, 2024, I was deeply disappointed with the customer service at Don Quijote Asakusa. I was looking for Rykakusan boxes, so I asked one of your staff members for assistance. She pointed to the left-side aisle and said the item was there. I followed her directions but couldn’t find it. After searching again without success, I asked her the same question. She kept pointing to the same aisle, but I still couldn’t find anything.

When I asked her for a third time, she finally told me there was nothing left and led me to the aisle, only to point at an empty shelf. I told her, “I’m not Japanese, so how would I understand Japanese?” She then repeated that there was nothing left. I asked her why she didn’t tell me that in the first place, which would have saved me time searching for the item. She responded with a bad attitude, saying, “How would I know?” I told her it was unacceptable to keep pointing me to the aisle when there was nothing there.

I asked to speak to her manager because of her attitude, but she yelled at me, “No,” and quickly walked away. I went straight to the cashier desk to speak to the manager. After explaining the situation and her poor behavior, all I received was a simple apology, with no further action taken.

I came back to the line and waited to pay for my items. She was standing on the other side, staring at me and giving me a bad look. After I checked out, I went back to talk to the manager about her behavior. I asked for her name so I could report her to Don Quijote customer service. They didn’t give me her name, stating that it was company policy and that she was from a third-party company. I asked them to have her come in front of me and apologize, but they refused and said they couldn’t do anything about it.

I can’t believe I paid money to a company that doesn’t care how their staff treats customers. I understand that you have plenty of customers without me, but one thing I will make sure of is that everyone around me, including my customers, will hear about this bad experience. I will make sure they know not to waste their money on...

We went here before the pandemic and experienced the worst customer service we ever had in our lives. To think that we were in Japan where customer service is supposed to be excellent. We encountered the cashier from hell at this branch of Don Quijote. We've been to many branches of Don Quijote, but this was the first time we encountered such bad service. The guy, who I'm sure wasn't Japanese (might be Korean or Chinese), was not only rude and impolite, but he was shouting at me and my wife for minor things. When we were waiting in line to pay, our cart accidentally crossed the line on the floor where carts should wait. He shouted at us immediately. We were shocked. Then when he was processing our items he talked to us very rudely. When my wife asked him a question about the tax refund he answered so rudely that my wife lost her cool and answered back at him asking him why he is so rude. He then shouted at my wife, and my wife shouted back. They had a shouting match right there and then. No supervisor or manager even came. Unbelievable how they treat customers. When we were going back to our hotel, we couldn't believe such a thing happened to us in Japan. We have been to Japan many times, and this was the first time we experienced such bad behavior and service. It was definitely not very Japanese, and even in other countries, that kind of behavior from an employee would be considered very horrible.

Not coming back to this branch. Actually, after that incident, I lost interest in...