Secret Recipe Cafe Taman Melaka Raya — Attraction in Malacca

Low customer service's competency's Outlet Manager or Supervisor (Chinese lady).

When i chose my seat, she instructed to change with reason "Buka Puasa" soon, other guest may want join table. She did apologised. But cold apology. And i do understand the need to merge table. Proper request submission can be much appreciated.

Menu selected. When i selected the food, she just replied "Don't have, that also don't have, all of these don't have". She could have informed amicably saying menu from front to page xx are not available.

Her staff. No proper handling over of product purchased by customer. Just left it at the side of counter and use "eyes" to indicate to customer "There, your stuff there".

Last time Secret Recipe has wifi service, but now do not have. The Manager/Supervisor also answered it rudely.

Kudos to the food, even though the leader's performance is under satisfactory.

The standard of this outlet has dropped dramatically since last visit. Very disappointed.

Above is just my personal experience. No mean to harm anyone. Looking forward to raise their service level back in...

secret rcpe is one of top notch rest in Malaysia n is a Malaysian's fav. during March to May, i hv bought some dishes there n very sad to discover that foods quality hv been compromised. i dont find the value of money that i paid for the foods and to make it worst, complaints are not entertaines. yr staffs also didnt wear facemask, this mean secret rcpe didnt serve their best to care for customer's right as wearing facemask has been made compulsory at all restaurants during this pandemic. all cstomers including me can easly see staff at serving area n staffs in the kitchen didnt wear facemask. i went to all the 3 branches during that periods to get my fav dishes, Melaka Raya- Mahkota Parade- Dataran Pahlawan and i discovered the same issues. this is so disappointing. please do something about yr service n products. otherwise, sercret rcpe might not be Malaysian's...

TBH, I visited here quite often, average once a month (perhaps you will say ‘cheh’, I visited more than you :) )

Anyway, 5 star rating for:

Quality food (although theirs are pre-cooked, but I don’t care cuz it’s all taste excellent)

Quality serving + attitude

If you say food serving are slow, then I have no issue on it, it depends what you want. If you are in rushing on time, definitely this is not a suitable place for you. If you can wait for better foods to be ready and to serve you, then it’s worth the value.

I love their cakes, foods and drinks. Shinjuku nutella cake is my most...