The hotel gains many 5-star reviews for very good reasons such as they have great facilities, plenty of quality manpower and offer an excellent location if you are going to Sunway Lagoon or conferences nearby. You can have direct access from hotel's Level 1 to the theme park with ticket purchase available at the bar. Best part is that re-entry is allowed for ticketed hotel guests. Facilities like the water playground at Level 5 is fun and has a lovely view. The main pool in itself is beautiful and relaxing. View from higher floors is nice and enticing. Outdoor zones are well ventilated with the cool coconut-tree-looking Helifans. Gym is nice and spacious. The Grand Deluxe room is cozy and comfy. Sadly, I have to drop 1 (almost 2) star/s because the children-friendly experience has VERY MUCH room for improvement. The management really needs to up the game to cater to the Kids and not just depend on their existing facilities to gain family guests. We have been to other hotels' Kids Clubs in Bali, Phuket and Singapore, hence the Wonderland Kids Club is really underwhelming and in fact quite disappointing. Anyway, we saw published activities for each day such as terrarium making (which sounded so fun). But when we enquired, their morning had a hosting for a school workshop and there are only paid activities such as coastal/rock painting or batik making available in the afternoon. We felt very under prioritised as hotel guests. Of all days, external activities have to be scheduled on a theme park closure day? Seriously? And please don't publish activites when they are not being prepared. There is a nice huge kitchen studio but I have no idea what they do with it. The media room had seminar-style tables and chairs facing a gaming TV that's not even switched on. Those tables placement are potential hazards for young children. The toys selection is pathetic and not even basic for such a lovely space. Toys are placed on adult eye level and out of reach for children. Are you telling parents you dun want the kids to mess up the toys? Books are placed way up high, not even reachable for a 7-year old too. There are colour pencils but no paper supplies and not even offered. There is a baby cot, but placed underneath a blasting aircon. The ballpit slide playground and parents lounge are possibly the redeeming qualities of the kids club. In addition, we had buffet breakfast twice during our stay. First time was good with kids dining zone "functioning". The second time, there were missing children plates, bowls and cups and the ENTIRE bottom plate-retrieving zone was filled with porcelain plates. WOW! I had to request and was only given 1 set of plate, bowl and cutleries. After we spoke to the manager, staff took out like 10 pieces of WET plastic plates and bowls and placed on the tail end of the kids buffet line. I even saw one bowl with some yogurt on it. Another WOW. I rinsed my kids bowl with hot water just to be sure... To be honest, my dining experience was spoilt for the morning. Such operational mistakes and slips are non excusable. Highly recommend the Gordon Ramsey Bar & Grill for breakfast instead. Their staff service and food are exceptional.