Cash Converters - Jurong East — Attraction in Jurong East

Buy at your own risk because staff don’t know what the definition of electrical items are. Nor do they try telling customers exchange isn’t possible in advance. Bought a condenser mic on 26 Dec 2023. That night I found out it doesn’t work because the wire was broken. Only had time to come down with the item again on 16 Jan 2024.

Brought the receipt and it back in original packaging with bubble wrap in the box and explained the broken wire. The Indian cashier and Chinese staff(named Susan) said it doesn’t count for cash converter’s 30 day exchange for electrical items because it’s “not like a keyboard” and that i should’ve come back in 3 days for it. I told them that an XLR cable goes into a power source, just like a keyboard is plugged by USB into a computer. But they insisted it wasn’t and I didn’t want to waste time arguing.

I like visiting cash converters, and fortunately the mic was only $8, but I’m still extremely upset. Even if it doesn’t follow your unexplained terms and conditions, avoid outright saying otherwise. Show some sympathy/understanding to the customer please it helps lessen their frustration.

I know their customer service really wasn’t great when there was another customer that wanted to buy something, and I told them to serve her first but they badly wanted to attend to my situation first. So I decided then to tell them to throw it away and left the store. Saves...

rejecting my bags which are in pretty good condition just because there were 'aerosol' smell and implying that we sprayed it inside the bags. As a bag 'expert' that you guys claim you were, shouldnt you not know bags that were kept in a cupboard for a long period of time tends to have smell lingers in them?

and rejecting bags that you claim has a smell in them will deter ladies customers from buying them. So how do you explain bags that are currently in your store waiting for people to buy then? Many of your bags in store are in pretty much bad shape though? Most were cracked, dont get me started on the smell too. So, before rejecting items, please do your due diligence and PRACTICE WHAT YOU PREACH because neither of the items sold in your store was in perfect condition either.

In all honesty, people go to your store to sell what is not needed anymore. You are not some 'high-end luxury' store that people should come in with bags or items that are in top notch condition. Best believe that if you sold an item today, it will take month & years for people to come & purchase. dont get me started on your staff(guy) on the right side of the counter who apparently seems to cant take the bags out from the dust bag on his own. Reason being? are you having some mobility issue? What kind of customer...

I really really hate that google doesn't allows negative stars reviews, funny right. But I had more fun in this shop. Anyways, I hope you guys know what is karung guni be because you sell trash to them they pay you back at least in sgd value, but in here, you get old Zimbabwe currency, furthermore, karung guni treats your items like trash but here your precious items is just a piece of junk, at least trash can be recycled but they don't do it on yours.They are also acting like prokaryotes which have no mitochondrias, ribosomes, nucleus but just a simple collied DNA. They are lucky that I have described them as Prokaryotes instead of decomposers and Atoms.

The smartest professionals that are clever enough to use carousell to check on your price and then ask you to sell back on carousell once you get Zimbabwe value offers from them, smart right? Then why don't I go to carousell at the first place? And I choose your stall. I come here to feel respected like a customer, not like Chinese springonions that get low balled. Why are you so confirmed that my item won't go up in value just because of the brand? Then next time just call your self selective brand converters la, cash converters somemore. Cash my 7 to you then have

Overall negative stars , never...