I vistied jetwing colombo 7 Rooftop ( ward 7 ) for the afternoon tea with my two friends & had the most irritating experience from the staff ! I was there from 3pm till 7:30pm. First 3 hours my two friends & i enjoyed our time and later was joined by my brothers. When I first when to drop one of my friends to the lobby, i informed one staff that I’ll be right back cause I left all our belongings at the table ! At the same time another staff ( second server ) came up to me offering me the bill & I clearly told him to bring the bill later as I’m not leaving just yet ! Second time when I was going to drop my other friend again this person came near to the elevator and asked if he can bring the bill with a worried face & I said no ! Also I informed another staff to tell him again that I’m not leaving as my brothers were already at the table & wanted to Oder some more drinks. Just when I reached the lobby with my friend I get a call from my brother saying that the staff gave him the bill & was told the balance was not settled. When I went back & asked the same server why did he offer the bill when I clearly said no he said to me in a rude tone that it was not his own decision ! I told him that it’s annoying & asked him to inform the manager to come. He said okay but no one came. Had to ask for a second time then the manager came. At this time i already checked the bill and the bill was made wrong as well cz they had added the advance payment of 4500/= I made few days before when i was making the reservation , instead of deducting it from the bill ! That also I had to tell the manager and thankgod i checked otherwise they would punch 10,450/= from my card instead of 5950/=. After that ,they made a note on the bill and deducted the correct amount ! This is what i told the manager ; it is not your job to come and ask whether you can bring a customers bill. It is the customers wish to ask for the bill whenever they want to. The server kept on saying shall I bring the bill 3 times ! As if I’m running away or as if he wants me to leave ! I have often visited jetwing and this was the most annoying thing that has happened to me. Since the moment i was there, they didn’t deliver a good service. The first server gave Me & my friends a single glass of water instead of 3 , & I had to ask for two more again. While I was asking for water I informed that we will take the food later but he served us the platter anyways and when I asked why ? he said we serve the platter right after the customer comes and that’s why. I asked him to bring it later he informed that it’ll go cold and I said it’s okay cz we we’re full from lunch & didn’t want to stuff ourselves. It is not my mistake that he didn’t pay attention & mainly the fact he served it without our consent. Isn’t it part of your job ? During the whole bill incident the manager apologized but I have a feeling he was involved in sending the second server to give me the bill cz I saw them talking when I said no the second time. This is not acceptable ! You should be accommodating towards your customers , not make them feel like you don’t want to have them there. The Manager told me it’s a miscommunication! But I see it as lack of paying attention & poor customer service ! I Also informed the manager that I don’t need sorry from anyone & to let them know that it was wrong. He told me that the second server was from a different department so maybe he doesn’t know what he did ! This type of behavior is a black mark for jetwing ! The employees at the lobby who welcomes the customers are way better than this !