Escape Stories — Attraction in Stockholm

Underwhelming and unreliable.

We have done many escape rooms all over Europe and all of them have had better attention to detail, more intuitive clues and a better story line than this entertainig but overpriced and minimalistically designed escape. From the beginning, we were totally in the dark as to what to do despite two of us being very experienced with escapes. Often there are clearer beginning goals and a better defined storyline. It turned out that we made little headway in part because vital technology in the room (a digital screen) had literally failed. Therefore, parts of the game didn't go as planned and clues didn't make any sense. Who knows how long we wasted until this was realised. At one point the staff had to come in to try and manually restart the tech but after 3 attempts it still did not work and as a result, we really didn't fully understand if we had actually solved clues right or if they were just given to us to push as through. When we made it to another part of the escape, an almost endless sound of code came but with no pencil or paper to help, it made solving seem almost impossible. As one of our team got scared and sat the mission out, we later found out from them that the staff had mentioned that they had in fact forgotten to provide paper and pencil but that it should have been there. The torches were failing regularly and we also discovered that while we played, a new shipment had just arrived. What's more, there was a system of locks that froze for 3 minutes if the wrong code was entered too many times. We did not know this at the time. However, as the tech from the first part was broken, we tried many times to put in codes trying anything to figure out why the clues were not working and so got frozen out at least 10 minutes from play because of this. Despite the clear failures in the system resulting in us not knowing what to do for long periods of time, our game was cut short literally minutes before we solved everything. However, the staff did not neglect to point out that we had our 60 minutes of play, albeit totally confused and with faulty and broken equipment. Little in the way of an apology, just a request not to speak in the lobby for risk of spoiling fort those to come after.

Disappointing for the little boy who had his first escape room experience and for the other who sat out but for whom we were charged regardless. At least after such a poor start, future experiences can only be better...

Det hela började väldigt bra med en karismatisk inledning av personalen till vårt valda scenario och även början på scenariot i sig var kul. Men redan ganska tidigt från starten så märktes det att det inte var så bra ändå...

En av de allra första koderna vi luskade fram skulle öppna en portfölj, men låset var så förstört att den inte gick att öppna. Vi slösade en drös med tid att försöka hitta en ny kod innan vi via walkie talkie blev visade att försöka koden igen, varpå vi lyckades trycka upp låset med lite forcering.

Vi hittade sedan en prop och en kod som vi inte använde oss av överhuvudtaget, de låg hela tiden och släpade med oss i vidare pussel, vi försökte inkludera dem i varenda steg fram till slutet vilket gjorde att vi slösade en rejäl massa tid och energi på dem. Det visade sig att koden gick till ett lås på en kista som de glömt att ha med och proppen kring-gick vi med en tidigare propp, som tydligen inte var menat till det momentet också (men det gick...).

Att prata med personalen för att få ledtrådar var bra, men det fungerade inte smidigt alls eftersom vi hade "samlat på oss" koder, ledtrådar och props som vi inte använt. Vi fick ledtråd via walkie talkie (utan att fråga om det) att hitta ordningen på koden som gick till kistan, som inte ens hade ett lås för oss, så vi blev väldigt förvirrade eftersom vi gått förbi det steget och nu hade en konstig uppsättning med ledtrådar, koder och pussel.

Det hade säkert vart en kul upplevelse om det funnits en röd tråd genom det, men problemen vi hade gjorde att det kändes väldigt rörigt för oss då vi pga deras slarv hoppade över vissa moment och fick "baggage" som slösade tid. Vi spenderade kanske runt halva tiden att tänka och diskutera bara på sånt som var glömt att bli implementerat eller ledtrådar som vi hade tagit oss förbi.

Lokalen i sig var rätt smutsig och förstörd på insidan. Det skulle vara omöjligt att klara sig genom scenariot utan att bli smutsig på byxor och...

Worst customer service ever. Do read the cancelation policies, do not expect them to be kind when you get sick and cannot attend. Also, if you cancel a reservation, call and confirm they have done it and ask for an email confirmation of that, specially for rebookings. My case, I asked to change date and ended up with 2 exact bookings one day apart and was asked to pay 1200 kr for no show. After a heated phone conversation, I had to pay half. Total worthless honestly. Not...