This was the worst 5-star hotel stay I’ve ever had.

The problems started right at check-in.

The receptionist asked, “Which card do you want to use?” and I replied, “The one I used during the reservation process.” He then said, “I don’t know which card you used,” so I had to pay again with a different card because he couldn’t charge the one I had already provided. Later, when he asked for a €100 deposit, I told him to take it from the same card. He rolled his eyes and, after two failed attempts, asked me, “Sir, which kind of card is it?” When I said it was a debit card, he rolled his eyes again and said, “I cannot use this card—it needs to be a credit card.” The whole process was frustrating and unprofessional.

I explained whole situation to manager. As an apology, they offered me a juice, but it never arrived. Instead, they gave it to another group in the restaurant. When I asked if it was my juice, the waiter just said “oh, yes! sorry,” and asked group if he can take it back but the group kept it, and I got nothing since I was in a rush and couldn't wait 10 more minutes.

After first night in my room, I wanted to make tea but found there were no cups. I called room service to request them but since their English was not best and called again after 3 minutes to confirm they understood what I wanted. While I was still on the phone, room service arrived. When I mentioned this to the receptionist on the phone, he rudely said, “So what do you want from me?” in a very unpleasant tone.

This hotel has terrible service and does not deserve 5 stars.

It was an incredibly disappointing experience from start to finish.

I never had such bad experiences in any other hotels I stayed around the world.

Try to avoid it at any cost.