Starling — Attraction in London

I joined starling bank from there information of services ,goodness what a roller coaster. I purchased a good quality matteress from a small business to support small business. On entering ecceleston beds a gentleman asked my requirements. I explained to him I have bone issues and my last matteress was firm. He took me to 4 beds in my category, I chose one. He delivered the following week. About a month later this matterress became lumpy in parts. And progressively got worse,we turned as advised still the issue remained plus a dip towards the edge throwing you to the very edge. This was reported to eccelston Beds,and they argued there was nothing wrong with the matterress he hadn't seen it to give such a reply. He just said he doesn't ever give refunds. I then turned to my bank to do a charge back. I provided all requested information, I called into the bank starling to asked if all information had come through,I was assured it had by 2 female agents all was good. Shortly after I received a email from asmir,say he couldn't open the pictures or emails??? So why do 2 female agents see and confirmed all came through good. Shortly after this another email arrived that I didn't have a claim on the information received by starling bank,the item has to be that it's faulty on delivery, also the customer in brackets you have caused the fault. WHAT!!!!!!!!!! This followed endless calls and messages ,he said its in the master card terms that the fault must be from delivery I extensively researched master card ,infact ive120 days and can be extended. Also any item must be fit for purpose without faults. Myself and a member of starling spent 2 hours on the phone Saturday to get these emails for lord asmir. He never answered my messages if he had received them. And still today he hasn't after going the mile and spending 2 hours on the phone. He still saying my case isn't valid. Funny how he can make a decision without the information he can't access. Approx 3 weeks on my hip pain topped with high blood pressure Isn't good ,plus we've had a leak so we're having to move out for a week whilst repairs are undertaken. The way this bank deals with things is discusting, there's no customer support at all and your victimised blaming you for the damage we'll I can assure a solicitor is involved firstly a libile case and for accusing me of the fault. And failure of service . Do not use this bank. Avoid at all costs. This bank break the law,not giving correct information, to its customers. I had a final answer to their complaint no apology for their absolute diabolical behaviour blaming it's customer for the fault. Terming in brackets you. Not even using your name. And deleting reviews on trustpilot. Which has been reported. Yes all the positives show on trustpilot, but if you press on the scale of how many are not happy ho boy there they all are. Many hidden,I urge you not to support this bank and it's unorthrised system of blaming their customers for creating damage to their own property. And not giving the correct...

I’m short, I believe that this bank is the best challenger bank in the UK at this current time. I think it is because of its amazing modern app, saving time on finances each month, helping manage your money better, offering what other high street banks cannot.

For an in-depth review, the app itself is really easy to use. I have heard that it isn’t that intuitive, however, I believe differently, download the app, follow the instructions, account set up is very fast and then simply explore. It takes 10 minutes to do. The only improvements I can think of, repeated places to find things. For example, I can find my banking details in at least 4 places. I also find, I’ve just seen something, and later that day I will try to find it again, and I seem to get lost again.

The payments system is great, instant transactions make it really good. You can see your transactions, even if they’re pending. Unlike most high street banks. Managing finances has never been easier.

The total amount spent in a day and in a month is really useful, instead of counting every transaction, I can see exactly what I’ve spent without having to do anything.

The security of the app is great. I personally like how the app locks itself after a couple minutes of not being used whilst you’re still on it. Another, is when you swap apps, sometimes it will lock you out, just in case someone takes your phone when they shouldn’t or some other reason.

I personally don’t have children, but they have a teen account which is great, I was considering using Starling Bank when I was 17, but never got around to it. They also support a children’s card now. Which is great, I am going to make one for my nephews and nieces just so they can experience how money works and teach them money management on days out. It will help me track it to make sure they’re not over spending and I can control their card at anytime.

Speaking of controlling cards, having the ability to freeze your card instantly is so helpful, it’s so fast to do too. Where for my HSBC account, it takes maybe a couple minutes to log into the app, then navigate to the card, then freeze it. There is another feature, if your card gets blocked due to fraud or other reasons, if you know it was you, you can quickly unblock the card by the press of a button. Unlike having to call your high street banks, answering excessive security questions, and then finally, getting it unblocked.

I don’t need to type any more, these are just some of my favourite features and I highly recommend this bank to anyone looking for an alternative to high street banks. Thank you for reading this! I hope you choose...

When in the past I would’ve given starling five stars I cannot honestly say I would this time. I would honestly say that I would cancel my card when I get back home when on holiday I locked my card by mistake on the app it says to go to an ATM machine to unlock it after pressing the unlock button on the app. I did this and had problems in some stores using it so I contacted the customer service on the Thursday regarding my card not working in some stores I was told that my card was unlock and that it could be the fact that this Some stores do not use this type of card I said to the customer service advisor that had to use this card previously another store but it still was not having it on the Friday. My card was fine on Saturday. I had the same problem again. My card just declined. I contacted customer service to be told that my card has been locked since Thursday. There was no one on hand to help me unlock it to go to another atm even though I’ve been in three times I said that I already done this three times. I was told to use Apple Pay I told the customer service guy that Apple Pay can not be used for foreigners in Japan. I was told this was incorrect after trying to use my card on Apple Pay. I found it was correct this no Apple Pay can not be used also told that the technical department would not be in till Tuesday I explained this was not right as I had a hotel bill to pay of £700 plus a train ticket and I could not draw more than £300 out in two days. This will not cover my expenses are basically told that we couldn’t help I suggest use Apple Pay. It is now Tuesday and I still have not had any help in unlocking my card. The fact that I need to go to machine and press unlock which is not available in Japan I have been told this from the fourth person I have spoken to through customer service all give me a different information

As regards to your reply back my card was not locked from drawing cash out of an atm.. My complaint was your lack of customer service incompetent staff for the record. This was not sorted until I got back into the uk by myself no help from you at all. I would never use starling again you ruined my holiday as I spent days and hours dealing with your customer service all giving me wrong information and worrying about money This is disgusting that you abandoned a solo travel abroad with no...