Sadler's Home Furnishings — Attraction in Alaska

This is a LONG story, so I will condense it. Over a period of about the last 4 years, we have purchased 2 rocker/recliners, from this store, (not inexpensive ones. One was around $1400, the other around $1000.) The mechanisms have continued to break down. Under their "In - Store, 12 month warranty," we had the mech repaired on the first chair approx. 6 times. The final attempt at having it repaired fell just outside the 12 month window, and we were directed to file a claim with the extended warranty company, (we purchased the warranty at the outset.) This company stated that it could not be repaired, and issued a credit, back to Sadler's. We went into Sadler's and used that credit to purchase a totally different chair, with a different type of mechanism. Same issues. However, after attempting to repair it twice, the owner of Sadler's, "Dave," elected to refuse to attempt the repair, even though this was WELL within the 12 month window. Instead they picked up the chair, and refunded us the purchase price, and the cost of the extended warranty that we had purchased. This was a fair and honorable thing to do. HOWEVER, included with that action was the fact that we were BARRED from doing ANY business with any of Dave's furniture stores in Alaska. For those that are unaware; Dave owns almost ALL of the furniture stores in Anchorage, Wasilla, and Fairbanks. So we were effectively banned from buying any furniture, from any of those stores. We had decided to try an entirely different brand; Lazy Boy. However, Dave owns the Lazy Boy store in Anchorage as well, and, out of spite, refused to let us purchase a chair at that store, even though we offered to buy the chair "as-is," with no expected warranty. Bottom line: It was NEVER our request to be refunded for either chair. We just wanted them repaired. However, in spite of this; as Dave has a virtual "monopoly" on furniture in Alaska, we have effectively been crippled, with regard to purchasing any furniture, through ZERO fault of our own. Beware of ANY implied warranty or "in-store" warranty claims. You MAY get your money refunded, but at the cost of virtually not being able to purchase...

Purchased a brand new recliner and had it delivered - all going well until the stitching came out. Sent to warranty at sadlers , had to chase it down to get it back as there was no communication at all. After it was returned the are where the stitching was “repaired” appeared , as it was glued. Warranty supervisor can’t tell me what was actually done to my chair as zero was documented. I have requested a new chair and that has been refused - my chair does not look the same as when I purchased it and I’m told I have to wait for a new base - so Sadlers will take my current chair apart when the new base comes in (i have no idea when that will be ) but won’t replace my chair after it was damaged by their own warranty department- wrote letter to the owner and sent photos that show damage and have not had a response - BUYER BEWARE AT SADLERS

Changing to 1 star - owner believes I am scamming to get a new chair - I’ve got way more stuff to do than that 😂. Please beware at Sadlers / they sell you a lemon for furniture and if it’s after 30 days they don’t care at all! Will never shop their again, owner Dave Cavitt didn’t even have the professionalism to call me on the phone - sent a generic email - such...

Sadler's did not meet our expectations. The firm is slow to return phone calls. We placed several calls, and then usually had to wait up to two weeks for a return call; sometimes not getting a return call at all. The product was delivered and had to be assembled. The delivery team would not allow us to be in the room while they were assembling the queen-size bed with storage (understandable). When complete, the delivery team was very anxious to be gone. My wife inspected the installation while I chatted with the delivery team. She found the product damaged. We brought the team back to the bedroom to review the damage. They took a photo, stated, "We didn't do that. We'll file a report" then left. I inspected the bedframe after they left and noticed a panel at the headboard was missing. We moved the bedframe and found the missing panel neatly hidden between the wall and the bedframe and the wall on top of the hot water baseboard cover. We also discovered the baseboard cover had been damaged during the installation. After repeated phone calls again, we got a response thirteen days later. Sadler's has agreed to replace the damaged portion of...